At a Glance
- Tasks: Deliver exceptional guest care and ensure hotel safety and cleanliness.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special rates on hotel rooms, recognition schemes, and wellness activities.
- Other info: Opportunities for training and career progression in a diverse workplace.
- Why this job: Be part of a team that values your input and supports your growth.
- Qualifications: Passion for guest service and a proactive, friendly attitude.
The predicted salary is between 20000 - 25000 £ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
Main Tasks
- Offer exceptional guest care at all times.
- Collaborate with colleagues in all departments to elevate the overall guest experience and ensure consistency.
- Maintain excellent knowledge of all emergency procedures.
- Support with regular walks of the hotel to ensure the safety and security of our guests and employees at all times.
- Prepare the hotel for the next day, such as M&E and ambient breakfast set up, with particular attention to cleanliness and presentation.
- Utilise all relevant systems correctly to complete tasks in a timely manner.
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations.
- Complete any other reasonable request made by a member of the management team or a supervisor.
Person Specification
- Genuine passion for delivering memorable moments to guests.
- Positive approach to changing service environments and priorities.
- Pro-active with a hands-on approach to deliver consistent results.
- Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative.
- Friendly team player with the ability to work effectively and efficiently with others.
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues.
- Engaged with hotel initiatives to support the local community.
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests.
- Customer reviews.
- Achieving agreed KPIs.
- Fulfilment of the job skills checklist.
- Customer satisfaction scores e.g. Booking.com.
- Regular review meetings with line manager.
Ongoing Learning
- GROWonline BELONG induction and development courses.
- Academy Technical skills training.
- Team Coach 'Come Join Us' Guest Care training.
- Opportunity to apply for internal development programmes, such as: Junior Chef Development programme, Graduate programme, Level 2 Apprenticeships in Hospitality.
Perks
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
Night Porter employer: Leonardo Hotel Management (UK) Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Night Porter, you'll enjoy exceptional employee benefits, including special rates on hotel stays, ongoing training opportunities, and a commitment to your personal growth within our extensive network of over 55 hotels across the UK & Ireland. Join us in creating memorable experiences for our guests while being part of a supportive community that celebrates diversity and well-being.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the hotel scene! Research Leonardo Hotels and their values. When you walk in for an interview, show that you’re not just another candidate but someone who genuinely cares about guest experiences and team collaboration.
✨Tip Number 2
Practice your communication skills! As a Night Porter, you'll need to be friendly and approachable. Role-play common scenarios with friends or family to boost your confidence and get comfortable with making suggestions and receiving feedback.
✨Tip Number 3
Be proactive! During your interview, share examples of how you've taken initiative in past roles. Whether it’s improving guest satisfaction or ensuring safety, showing that you can think on your feet will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Leonardo community and ready to embrace our culture of guest care.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant experience. We love seeing how your skills align with our values and the specific tasks of the Night Porter role, so customise your application to fit!
Show Your Passion:We’re all about delivering memorable moments for our guests. In your application, share examples of how you've gone above and beyond in previous roles to create great experiences. This will help us see your genuine passion for guest care!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get you on the path to joining our amazing team!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Show Your Passion for Guest Care
Make sure to express your genuine passion for delivering memorable moments to guests during the interview. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Team Spirit
Since collaboration is key in this role, highlight your ability to work effectively with others. Prepare a few anecdotes that showcase your teamwork skills and how you’ve contributed to a positive team environment in previous jobs.
✨Know Your Emergency Procedures
Familiarise yourself with basic emergency procedures relevant to hotel operations. Being able to discuss these confidently will show that you take safety seriously and are prepared to handle any situation that may arise.
✨Be Ready to Adapt
The hospitality industry can be unpredictable, so be prepared to discuss how you handle changing service environments and priorities. Share examples of times when you successfully adapted to new challenges or changes in your work routine.
