At a Glance
- Tasks: Lead hotel operations and ensure guests have an unforgettable experience.
- Company: Join a dynamic team at Leonardo Hotels, known for its inclusive culture.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Other info: Opportunities for career progression and ongoing training in a supportive environment.
- Why this job: Be the face of the hotel and make a real impact on guest satisfaction.
- Qualifications: Strong leadership skills and a passion for hospitality.
The predicted salary is between 40000 - 50000 £ per year.
The Deputy General Manager will direct the strategic initiatives and objectives of the hotel and manage day-to-day operations through the engagement of the team. As an ambassador for your own hotel and the wider Leonardo Hotels estate, you will demonstrate the company vision, mission and values. You'll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience.
Responsibilities
- Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys.
- Lead from the front and get stuck in – you're the face of the hotel operation.
- Regularly inspect rooms to ensure our product is to brand standard.
- Mentor team members in your hotel, who are undertaking in‐house Learning & Development programmes in support of their career.
- Collaborate with your local HR team to host engaging activities for your team.
- Host weekly operations meetings to discuss events and groups – you'll liaise with the Meetings & Events team to ensure your hotel is ready to deliver.
Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company‐wide recognition scheme: vouchers to spend on a wide range of high‐street shops.
- Talent referral scheme.
- Thank You Week: ice‐cream trucks, yoga classes and more.
- Wellbeing calendar.
- Ongoing job‐related training programmes with clear paths for progression.
Diversity & Inclusion
We're committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected. We are a Disability Confident Employer and a member of the Valuable500, partnering with social enterprises to change attitudes towards disability and provide opportunities for all.
Deputy General Manager in Newcastle upon Tyne employer: Leonardo Hotel Management (UK) Limited
Leonardo Hotels is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee development. With unique benefits such as special room rates across the UK and Europe, a company-wide recognition scheme, and a commitment to diversity and inclusion, employees are empowered to grow their careers while enjoying a supportive and engaging environment. The Deputy General Manager role not only allows you to lead a dedicated team but also provides opportunities for ongoing training and personal development, making it a rewarding place to work.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a Deputy General Manager role!
✨Tip Number 2
Show your passion for guest satisfaction! When you get the chance to chat with potential employers, share your ideas on how to enhance guest experiences. This will demonstrate that you’re not just looking for a job, but that you genuinely care about the hotel’s success.
✨Tip Number 3
Prepare for interviews by researching the hotel’s values and mission. Be ready to discuss how your experience aligns with their goals. We want to see that you can embody the company culture and lead your team effectively!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Deputy General Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how much you care about guest satisfaction and team engagement, so share your experiences that highlight this!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific responsibilities mentioned in the job description. We love it when candidates connect their skills to our needs, so don’t hold back on showcasing your relevant experience!
Be Authentic:We appreciate honesty and authenticity in applications. Don’t be afraid to let your personality come through in your writing. Share your unique approach to leadership and how you plan to mentor your team – we want to get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel and its operations thoroughly. Understand their mission, values, and recent initiatives. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring and developing others. Be ready to discuss how you would engage and motivate your team to meet guest satisfaction targets.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of specific situations where you turned negative experiences into positive outcomes. This will demonstrate your capability to keep the hotel running smoothly and ensure guest satisfaction.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and future goals. This shows you're not just interested in the role, but also in how you can contribute to the hotel's success and the well-being of your team.
