At a Glance
- Tasks: Deliver exceptional guest care and maintain hotel standards with a hands-on approach.
- Company: Join the vibrant NYX Hotels team, part of Leonardo Hotels.
- Benefits: Enjoy special rates, recognition schemes, and wellness activities.
- Other info: Opportunities for ongoing training and career progression.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Passion for hospitality and a proactive, friendly attitude.
The predicted salary is between 20000 - 25000 £ per year.
NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.
Main Tasks
- Offer exceptional guest care at all times
- Ensure the hotel is maintained in a first‑class condition and be fully conversant with the company quality standards
- Collaborate with colleagues in all departments to elevate the overall guest experience consistently
- Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
- Perform room checks to complete routine maintenance and ensure prompt repairs are carried out as appropriate
- Full knowledge of the fire procedures of the hotel, as laid down in the fire plan
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times, including but not limited to Data Protection and Health and Safety regulations, COSHH and risk assessment
- Utilise all relevant systems correctly to complete tasks in a timely manner
- Complete any other reasonable request made by a member of the management team or a supervisor
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro‑active with a hands‑on approach to delivering consistent results
- Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews
- Achieving agreed KPIs
- Fulfilment of the job skills checklist
- Customer satisfaction scores e.g. Booking.com
- Regular review meetings with line manager
Available Ongoing Learning
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach
- ‘Come Join Us’ Guest Care training
- Opportunity to apply for internal development programmes, such as:
- Junior Chef Development programme
- Graduate programme
- Level 2 Apprenticeships in Hospitality
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.
Perks & Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job‑related training programmes with clear paths for progression
Equal Employment Opportunity
We are a Disability Confident Employer and a member of the Valuable 500.
Maintenance Assistant employer: Leonardo Hotel Management (UK) Limited
At NYX Hotels, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our Maintenance Assistants play a crucial role in ensuring our hotel maintains its laidback luxury appeal, while enjoying numerous benefits such as special rates on hotel rooms, ongoing training opportunities, and a supportive environment that encourages personal and professional growth. Join our passionate team of City Lovers and be part of a company that values your contributions and prioritises guest satisfaction.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Assistant
✨Tip Number 1
Get to know the company vibe! Before your interview, check out NYX Hotels' social media and website. This will help you understand their laidback luxury style and show that you're genuinely interested in being part of the City Lovers team.
✨Tip Number 2
Practice your communication skills! As a Maintenance Assistant, you'll need to collaborate with various departments. Try role-playing common scenarios with a friend to boost your confidence in making suggestions and receiving feedback.
✨Tip Number 3
Show off your proactive attitude! During interviews, share examples of how you've tackled challenges in previous roles. Highlighting your hands-on approach will resonate well with the NYX culture of delivering consistent results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the NYX family and ready to embrace their guest care culture.
We think you need these skills to ace Maintenance Assistant
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your genuine passion for delivering memorable moments to guests shine through. We want to see that you’re excited about the role and how you can contribute to making NYX Hotels the first choice for guests!
Tailor Your Application:Make sure to tailor your application to highlight your hands-on approach and teamwork skills. Mention specific experiences where you've collaborated with others to elevate guest experiences, as this is key for us at NYX.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to express your thoughts clearly while sticking to the relevant details that showcase your fit for the Maintenance Assistant role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team at NYX Hotels!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with NYX Hotels and their unique approach to guest care. Research their values and mission so you can show how your passion for delivering memorable moments aligns with theirs.
✨Show Off Your Team Spirit
As a Maintenance Assistant, collaboration is key. Be ready to share examples of how you've worked effectively in a team before. Highlight your friendly nature and how you’ve contributed to a positive work environment.
✨Be Proactive and Hands-On
Demonstrate your proactive attitude by discussing times when you took the initiative to solve problems or improve processes. NYX Hotels values a hands-on approach, so share specific examples that showcase your ability to deliver consistent results.
✨Communicate Confidently
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. Be open to feedback and ready to suggest improvements, as this shows you’re engaged and willing to contribute to the hotel's success.
