At a Glance
- Tasks: Lead a vibrant team to ensure guests have an incredible experience at our hotel.
- Company: Join the Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special rates, recognition schemes, and wellness activities like yoga classes.
- Other info: We value diversity and provide ongoing training for your professional growth.
- Why this job: Make a real impact in hospitality while developing your career in a supportive environment.
- Qualifications: Previous hotel management experience and strong people skills are essential.
The predicted salary is between 32450 - 32450 £ per year.
About the role
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! As a Hotel Manager, you’ll keep your hotel running like clockwork and lead your team from the front to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations.
We’re looking for a Hotel Manager with previous experience and a strong M&E background and key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!
Responsibilities
- Set guest satisfaction targets and ensure these are met, using guests’ feedback and surveys.
- Work towards achieving Gold accreditation for your hotel through Green Tourism by reducing the hotel’s carbon footprint.
- Be an expert in hitting KPIs and delivering results!
- Coach and support your management team to build the skills necessary to progress in their careers.
- Regularly inspect facilities and rooms to ensure we are in compliance with health and safety standards, and our product is to brand standard.
- Build relationships with the local community and business leaders.
- Collaborate with your local HR team to host engaging activities for your team.
- Get involved with company-wide projects to continue evolving the Leonardo Hotels brand.
Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
Environment & Support
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top‑not practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
Hotel Manager employer: Leonardo Hotel Management (UK) Limited
At Leonardo Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values every team member's contributions. With a commitment to employee growth through ongoing training and clear progression paths, our Hotel Managers play a crucial role in creating memorable guest experiences while enjoying unique benefits like special room rates and wellness initiatives. Join us in a supportive environment where your skills are nurtured, and your career can flourish in the heart of the hospitality industry.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leonardo Hotel Management (UK) Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leonardo Hotel Management (UK) Limited
Don't be shy about reaching out to Leonardo Hotel Management (UK) Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leonardo Hotel Management (UK) Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
