At a Glance
- Tasks: Deliver exceptional guest care and collaborate with a vibrant team to enhance experiences.
- Company: Join NYX Hotels, where laidback luxury meets a diverse and dynamic culture.
- Benefits: Enjoy special rates on hotel rooms, recognition schemes, and wellness activities.
- Other info: Opportunities for training and career progression in a supportive environment.
- Why this job: Be part of a mission to create memorable moments for guests in a unique urban setting.
- Qualifications: Passion for hospitality, teamwork, and a proactive approach to service.
The predicted salary is between 20000 - 25000 £ per year.
NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high‑end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.
Main Tasks
- Offer exceptional guest care at all times
- Address guest concerns courteously and promptly to ensure their satisfaction
- Collaborate with colleagues in all departments to elevate the overall guest experience consistently
- Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
- Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation
- Engage in continuous learning and skill development to maintain service excellence
- Utilise all relevant systems correctly to complete tasks in a timely manner
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
- Complete any other reasonable request made by a member of the management team or a supervisor
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro‑active with a hands‑on approach to delivering consistent results
- Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews
- Achieving agreed KPIs
- Fulfilment of the job skills checklist
- Customer satisfaction scores e.g. Booking.com
- Regular review meetings with line manager
Learning & Development
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach
- ‘Come Join Us’ Guest Care training
- Opportunity to apply for internal development programmes, such as:
- Junior Chef Development programme
- Graduate programme
- Level 2 Apprenticeships in Hospitality
Benefits & Perks
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job‑related training programmes with clear paths for progression
Equal Opportunity
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
Food & Beverage Assistant employer: Leonardo Hotel Management (UK) Limited
At NYX Hotels, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our Food & Beverage Assistants enjoy unique benefits such as special rates on hotel rooms across the UK and Europe, ongoing training programmes for career progression, and a commitment to employee wellbeing through initiatives like Thank You Week. Join our diverse team of City Lovers and be part of a mission to deliver memorable experiences while growing your skills in a laidback luxury environment.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Get to know the NYX vibe! Before your interview, check out their social media and website to understand their unique urban feel. This will help you connect with the team and show that you're genuinely interested in being a City Lover.
✨Tip Number 2
Practice your guest care skills! Think of examples where you've gone above and beyond for customers. Being able to share these stories will demonstrate your passion for delivering memorable moments, which is key for this role.
✨Tip Number 3
Be proactive during the interview! Don’t just wait for questions; engage with your interviewers by asking about their experiences at NYX. This shows you're a friendly team player who’s eager to collaborate and learn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to utilise all relevant systems, just like we do at NYX Hotels.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your genuine passion for delivering memorable moments to guests shine through. We want to see that you’re excited about the role and ready to embrace the NYX Hotels vibe!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who understand our mission and values, so don’t hold back on showing us why you’d be a great fit!
Be Professional Yet Friendly:While we appreciate a laidback approach, remember to keep it professional. Use a friendly tone in your writing, and don’t forget to proofread for any typos or errors. First impressions matter, and we want to see your best self!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what makes NYX Hotels the place to be!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Know Your Guest Care Culture
Before the interview, dive deep into NYX Hotels' guest care culture. Understand their mission to deliver memorable moments and think of examples from your past experiences where you’ve gone above and beyond for guests. This will show your genuine passion for hospitality.
✨Show Off Your Team Spirit
NYX Hotels values collaboration, so be ready to discuss how you've worked effectively in a team before. Prepare a few anecdotes that highlight your ability to support colleagues and contribute to a positive work environment. This will demonstrate that you're a friendly team player!
✨Be Proactive and Adaptable
The hospitality industry is ever-changing, so come prepared to talk about how you handle shifting priorities. Share specific instances where you adapted quickly to new situations or took the initiative to solve problems. This will showcase your proactive approach!
✨Engage with Their Values
Familiarise yourself with the core values of Leonardo Hotels and think about how they resonate with you. During the interview, express how you align with their vision of genuine hospitality and community engagement. This connection can set you apart as a candidate who truly fits their ethos.
