At a Glance
- Tasks: Lead hotel operations and ensure guests have an unforgettable experience.
- Company: Join Leonardo Hotels, a brand committed to exceptional hospitality.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Other info: Great career progression opportunities in a diverse and inclusive environment.
- Why this job: Be part of a dynamic team driving innovation in hospitality.
- Qualifications: Strong leadership skills and a passion for guest satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
The Operations Manager will direct the strategic initiatives and objectives of the hotel, managing day-to-day operations and leading the team to ensure guests have an incredible experience.
Responsibilities
- Undertake Duty Manager shifts as required to support the team
- Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel
- Support with the delivery of new starter induction and “Guest Care” training, ensuring all team members are offering great hospitality to our brand standards
- Actively monitor recruitment requirements in your hotel to support the operation (and your current team!)
- Have good knowledge of the local area to drive business opportunities for your hotel
- Collaborate with your local HR team to host engaging activities for your team
Perks & Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
Operations Manager in Exeter employer: Leonardo Hotel Management (UK) Limited
Leonardo Hotels is an exceptional employer that prioritises employee wellbeing and growth, offering a vibrant work culture where every team member is valued and respected. With unique perks such as special room rates across the UK and Europe, engaging team activities, and clear paths for career progression, we ensure our Operations Managers thrive in a supportive environment while delivering outstanding guest experiences.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Exeter
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend local events, join online forums, or even reach out to current employees at Leonardo Hotels. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past. We want to see how you can bring that incredible experience to our team!
✨Tip Number 3
Research is key! Familiarise yourself with Leonardo Hotels and our brand values. Understand what makes us unique and think about how you can contribute to our mission. This will not only impress us but also help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Leonardo Hotels family. So, what are you waiting for? Get that application in!
We think you need these skills to ace Operations Manager in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and driving strategic initiatives, just like we do at Leonardo Hotels. Show us how you can contribute to creating incredible guest experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your skills align with our values. We love hearing personal stories that connect you to the role and our brand.
Showcase Your Local Knowledge:Since knowing the local area is key for this role, don’t forget to mention any insights or connections you have that could drive business opportunities. We want to see how you can leverage your knowledge to enhance our hotel’s success!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Leonardo Hotels' values and mission. Understand their approach to guest care and how they differentiate themselves in the hospitality industry. This knowledge will help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlight your ability to motivate and train staff, as well as how you’ve contributed to creating a positive work environment.
✨Demonstrate Local Knowledge
Familiarise yourself with the local area where the hotel is located. Be ready to discuss how you can leverage local attractions and events to drive business opportunities. This shows your proactive approach and commitment to enhancing the hotel's presence in the community.
✨Engage with Their Values
Leonardo Hotels values diversity and inclusion. Be prepared to discuss how you’ve fostered an inclusive environment in your previous roles. Share specific examples of how you’ve supported team members from diverse backgrounds and contributed to a culture of belonging.
