Kitchen Porter in Cheltenham

Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

• Main Tasks
• Offer exceptional guest care at all times.
• Ensure the kitchen is spotless and excellent food hygiene is observed.
• Report any maintenance issues or broken equipment to the senior chef on duty.
• Ensure all pots, pans, crockery, cutlery, glassware and other kitchen or front‑of‑house items are washed, dried and stored safely and organised.
• Assist with basic food preparation as required by the senior chef on duty.
• Manage kitchen waste promptly.
• Assist with supply deliveries, checking products and storing them accordingly.
• Utilise all relevant systems correctly to complete tasks in a timely manner.
• Adhere to company policies, code of conduct, procedures and relevant legislation, including Data Protection, Health and Safety, COSHH and HACCP.
• Complete any other reasonable request made by a member of the management team or a supervisor.

Person Specification

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro‑active with a hands‑on approach to delivering consistent results.
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative.
• Friendly team player with the ability to work effectively and efficiently with others.
• Confident communicator willing to make suggestions for improvement and open to feedback from colleagues.
• Engaged with hotel initiatives to support the local community.
• Measurable Performance Indicators
• Demonstrate the Company vision, mission and values when interacting with colleagues and guests.
• Customer reviews.
• Achieving agreed KPIs.
• Fulfilment of the job skills checklist.
• Customer satisfaction scores (e. g., Booking. com).
• Regular review meetings with line manager.
• Learning & Development
• GROWonline BELONG induction and development courses.
• Academy technical skills training.
• Team Coach.
• ‘Come Join Us’ Guest Care training.

• Opportunities to apply for internal development programmes, such as

• Junior Chef Development programme
• Graduate programme
• Level 2 Apprenticeships in Hospitality

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company‑wide recognition scheme – earn vouchers for high street shops.
• Talent referral scheme.
• Thank You Week: ice‑cream trucks, yoga classes and more.
• Wellbeing calendar.
• Ongoing job‑related training programmes with clear paths for progression.

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are.

Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

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