At a Glance
- Tasks: Lead hotel operations and create memorable guest experiences with a dynamic team.
- Company: Join the vibrant Leonardo Hotels community across the UK & Ireland.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Other info: Embrace diversity and enjoy clear paths for progression in a welcoming workplace.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Strong leadership skills and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Operations Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel‑specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
Responsibilities
- Undertake Duty Manager shifts as required to support the team
- Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel
- Support with the delivery of new starter induction and 'Guest Care' training, ensuring all team members are offering great hospitality to our brand standards
- Actively monitor recruitment requirements in your hotel to support the operation (and your current team!)
- Have good knowledge of the local area to drive business opportunities for your hotel
- Collaborate with your local HR team to host engaging activities for your team
Perks and Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company‑wide recognition scheme – earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice‑cream trucks to yoga classes and lots in between
- Wellbeing Calendar
- Ongoing job‑related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
Operations Manager in Brighton employer: Leonardo Hotel Management (UK) Limited
Leonardo Hotels is an exceptional employer that prioritises the well-being and growth of its team members, offering a vibrant work culture where every individual is valued and respected. With ongoing training programmes, clear paths for progression, and unique perks like special room rates and wellness activities, employees are empowered to thrive in their roles while creating memorable experiences for guests. Join us in a community that celebrates diversity and fosters a sense of belonging, making every day at work rewarding and meaningful.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Brighton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leonardo Hotel Management (UK) Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leonardo Hotel Management (UK) Limited
Don't be shy about reaching out to Leonardo Hotel Management (UK) Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Brighton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leonardo Hotel Management (UK) Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
