At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have a memorable experience.
- Company: Join Leonardo Hotels, a vibrant community with over 55 locations across the UK & Ireland.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Other info: Great career progression opportunities and ongoing training to help you shine.
- Why this job: Make a real difference in hospitality while developing your skills in a supportive environment.
- Qualifications: Passionate about guest service, with strong organisational and communication skills.
The predicted salary is between 20000 - 25000 £ per year.
About the Role
The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Receptionist you'll be a face of the hotel and we want you to bring your warm and friendly personality to work with you every day.
Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you'll be offering guests the real 5-star treatment at our hotel!
Ideal Candidate
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Perks and Benefits
- Special rates on Leonardo Hotel rooms across the UK and Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why Join Us as a Receptionist?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We're a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
Receptionist in Belfast employer: Leonardo Hotel Management (UK) Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Receptionist, you'll enjoy unique benefits such as special rates on hotel rooms across the UK and Europe, ongoing training programmes for career progression, and a supportive environment that prioritises your wellbeing. Join us in creating memorable experiences for our guests while building a rewarding career in hospitality.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Belfast
✨Tip Number 1
Get to know the hotel! Research Leonardo Hotels and understand their values and mission. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the first face guests see. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver that warm, friendly service they expect.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Leonardo Hotels.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Receptionist in Belfast
Some tips for your application 🫡
Show Your Personality:As a Receptionist, your warm and friendly personality is key! Let that shine through in your application. We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can make a difference.
Tailor Your Application:Make sure to tailor your CV and cover letter to highlight your organisational skills and experience in customer service. We love seeing how you align with our values and how you can contribute to creating memorable moments for our guests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and relevant to the role. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Know the Company Inside Out
Before your interview, take some time to research Leonardo Hotels. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for guests. During the interview, highlight your experience in customer service and how you handle different situations with warmth and professionalism. Share specific examples where you've gone above and beyond to make someone's day better.
✨Demonstrate Organisational Savvy
Being organised is key in a busy role like this. Prepare to discuss how you manage multiple tasks efficiently. You might want to mention any tools or techniques you use to stay on top of your responsibilities, especially during peak times.
✨Bring Your Ideas to the Table
Leonardo Hotels values fresh ideas and a proactive attitude. Think about suggestions you could offer that would enhance guest experiences or improve processes at the front desk. This shows you're not just looking to fill a role but are eager to contribute to the hotel's success.
