At a Glance
- Tasks: Serve up amazing drinks and create unforgettable experiences for our guests.
- Company: Join the vibrant team at NYX Hotels, where laidback luxury meets urban style.
- Benefits: Enjoy special rates on hotel rooms, recognition schemes, and wellness activities.
- Other info: Great opportunities for training and career progression in hospitality.
- Why this job: Be part of a dynamic environment that values your individuality and creativity.
- Qualifications: Passion for guest service and a positive, proactive attitude.
The predicted salary is between 22000 - 26000 £ per year.
NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team is a diverse bunch of vibrant people, who are on a mission to make NYX the first choice for guests looking for a high‑end stay with a unique, urban feel.
Main Tasks
- Offer exceptional guest care at all times
- Address guest concerns courteously and promptly to ensure their satisfaction
- Collaborate with colleagues in all departments to elevate the overall guest experience consistently
- Demonstrate a thorough understanding and strict adherence to the hotel's SOPs within the bar, along with a general knowledge of all standards across the establishment
- Operate the bar in a safe and organized manner, promptly reporting any issues to management
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
- Complete any other reasonable request made by a member of the management team or a supervisor
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro‑active with a hands‑on approach to delivering consistent results
- Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews
- Achieving agreed KPIs
- Fulfilment of the job skills checklist
- Customer satisfaction scores e.g. Booking.com
- Regular review meetings with line manager
Ongoing Learning
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach
- ‘Come Join Us’ Guest Care training
- Opportunity to apply for internal development programmes, such as: Junior Chef Development programme, Graduate programme, Level 2 Apprenticeships in Hospitality
Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company‑wide recognition scheme: vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between
- Wellbeing Calendar
- Ongoing job‑related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
Bartender employer: Leonardo Hotel Management (UK) Limited
At NYX Hotels, we pride ourselves on being an exceptional employer that champions a vibrant and inclusive work culture. Our team members enjoy unique benefits such as special rates on hotel rooms across Europe, ongoing training programmes for career progression, and a commitment to employee wellbeing through initiatives like Thank You Week. Join us in creating memorable experiences for our guests while thriving in a supportive environment that values diversity and personal growth.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bartender
✨Tip Number 1
Get to know the NYX vibe! Before you step into that interview, spend some time researching the hotel and its unique offerings. This will help you connect with the team and show that you're genuinely interested in being part of their laidback luxury experience.
✨Tip Number 2
Practice your guest care skills! Think about how you would handle different scenarios with guests. Being able to demonstrate your proactive approach to customer service during the interview can really set you apart from the competition.
✨Tip Number 3
Show off your teamwork spirit! NYX Hotels values collaboration, so be ready to share examples of how you've worked effectively with others in the past. Highlighting your friendly, team-player attitude will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the NYX family and ready to embrace their culture of guest care.
We think you need these skills to ace Bartender
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your genuine passion for delivering memorable moments shine through. We want to see how excited you are about creating a unique experience for our guests!
Tailor Your Application:Make sure to customise your application to reflect the vibe of NYX Hotels. Use language that matches our laidback luxury style and highlight any relevant experience that aligns with our mission.
Be Yourself:We love authenticity! Don’t be afraid to show your personality in your application. Share your unique experiences and how they’ve shaped your approach to guest care and teamwork.
Apply Through Our Website:For the best chance of joining our vibrant team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Know Your Drinks
Brush up on your cocktail knowledge and be ready to discuss your favourite drinks. NYX Hotels values a thorough understanding of bar operations, so showing off your expertise will definitely impress the interviewers.
✨Showcase Your Guest Care Skills
Prepare examples of how you've gone above and beyond for guests in previous roles. Highlighting your genuine passion for delivering memorable moments will resonate well with the hotel's mission to provide exceptional guest care.
✨Be a Team Player
NYX Hotels thrives on collaboration, so come prepared to discuss how you work effectively with others. Share experiences where you’ve contributed to a team’s success or helped resolve conflicts to demonstrate your friendly and proactive approach.
✨Embrace Feedback
During the interview, express your openness to feedback and willingness to improve. This aligns with the hotel’s culture of continuous learning and development, showing that you’re engaged and ready to grow within the team.
