At a Glance
- Tasks: Support Front Office operations and create memorable moments for guests.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellbeing initiatives.
- Other info: Ongoing training and clear paths for career progression in a supportive environment.
- Why this job: Be at the heart of hospitality, making a real impact on guest experiences.
- Qualifications: Strong communication skills and a positive attitude towards teamwork.
The predicted salary is between 22000 - 26000 £ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
The Night Auditor will support the strategic initiatives and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Night Auditor, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests’ expectations.
If you’re our ideal Night Auditor, you will:
- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests.
- Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport.
- Bring your positivity to work with you every day: you’ll be assisting guests at welcome and departure throughout the night.
- Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen.
Some of the perks our Night Auditor could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Night Auditor? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Night Auditor in West Drayton employer: Leonardo Hotel London Heathrow Airport
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Night Auditor, you'll enjoy unique benefits such as special rates on hotel rooms, a company-wide recognition scheme, and ongoing training programmes that pave the way for your career progression in the hospitality industry. Join us to be part of a community that prioritises both guest satisfaction and employee wellbeing, ensuring you thrive in a dynamic environment.
Contact Details:
Leonardo Hotel London Heathrow Airport Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in West Drayton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Night Auditor role. Show us your enthusiasm and commitment by being one of the first to apply!
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve gone above and beyond for guests. We love candidates who can demonstrate their ability to create memorable moments!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the position and appreciate the opportunity to chat with us.
We think you need these skills to ace Night Auditor in West Drayton
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our vibrant team.
Tailor Your Application:Make sure to customise your application for the Night Auditor role. Highlight your relevant experience and skills that align with our values and the job description. This shows us you’re genuinely interested in being part of the Leonardo community.
Show Your Positivity:We love a positive attitude! In your application, share examples of how you've created memorable moments for guests or worked well in a team. This will help us see how you embody the spirit of our hotel.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Leonardo Hotel London Heathrow Airport
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Leonardo Hotels' vision, mission, and values. This will help you align your answers with what they stand for, showing that you're not just a fit for the role but also for the company culture.
✨Showcase Your Guest Interaction Skills
As a Night Auditor, you'll be interacting with guests frequently. Prepare examples of how you've built rapport with customers in the past. Whether it's through phone calls or face-to-face interactions, demonstrating your confidence and positivity will set you apart.
✨Highlight Teamwork Experience
This role requires collaboration with various departments. Think of specific instances where you've worked as part of a team to achieve a common goal. Emphasising your ability to work well with others will resonate with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle busy nights or guest complaints. Practise responses to potential scenarios you might face as a Night Auditor. This will show that you're ready to tackle the challenges of the role head-on.
