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- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for career progression in a supportive environment.
- Why this job: Be the friendly face of the hotel and create memorable moments for guests.
- Qualifications: Passionate about hospitality, with great organisational and communication skills.
The predicted salary is between 20000 - 25000 ÂŁ per year.
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
If you’re our ideal Receptionist, you will:
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Some of the perks our Receptionist could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Receptionist? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Receptionist employer: Leonardo Hotel Liverpool
Contact Detail:
Leonardo Hotel Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel and its values inside out! When you walk in for that interview, show us you’re not just another candidate but someone who truly embodies the spirit of Leonardo. Share your thoughts on how you can contribute to creating those memorable moments for guests.
✨Tip Number 2
Practice your people skills! As a Receptionist, you’ll be the first face guests see, so we want to see your warm and friendly personality shine through. Role-play with a friend or family member to get comfortable with common guest interactions and questions.
✨Tip Number 3
Be ready to showcase your organisational skills! We love candidates who can juggle multiple tasks while keeping a smile on their face. Think of examples from your past experiences where you’ve successfully managed busy situations and be prepared to share them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Leonardo community. Let’s make this happen together!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can make a difference in our team.
Tailor Your Application: Make sure to tailor your application to highlight your organisational skills and experience in customer service. We love seeing how you can bring new ideas to the table, so share any relevant examples that showcase your creativity!
Be Courteous and Professional: Remember, as a Receptionist, you’ll be the first point of contact for our guests. Use polite language and maintain a professional tone throughout your application. This sets the tone for how you’ll interact with guests and colleagues alike!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Leonardo community!
How to prepare for a job interview at Leonardo Hotel Liverpool
✨Show Your Personality
As a Receptionist, your warm and friendly personality is key! During the interview, let your true self shine through. Share personal anecdotes that highlight your customer service skills and how you’ve made guests feel welcome in the past.
✨Know the Company Values
Familiarise yourself with Leonardo Hotels' vision, mission, and values. Be prepared to discuss how you embody these principles in your work. This shows that you’re not just looking for a job, but that you genuinely want to be part of their community.
✨Demonstrate Team Spirit
Since the role involves working closely with others, emphasise your ability to collaborate and support your team. Share examples of how you’ve worked effectively in a team setting, especially in busy environments, to create memorable experiences for guests.
✨Prepare Local Recommendations
As a Receptionist, you’ll need to offer guests local insights. Research popular attractions, restaurants, and events in the area. Bring this knowledge to the interview to show your enthusiasm for helping guests have a fantastic stay!