At a Glance
- Tasks: Lead the Front Office team and ensure exceptional guest experiences.
- Company: Join a vibrant community of over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Fixed term position with clear paths for career progression.
- Why this job: Be a key player in creating memorable moments for guests every night.
- Qualifications: Strong leadership skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
The Night Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Night Manager and a Head of Department, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll maintain positive guest engagement and keep team morale high whilst ensuring any issues are resolved. As a Head of Department, you’ll be carrying out Duty Manager shifts and inspiring our vibrant teams to exceed our guests’ expectations.
If you’re our ideal Night Manager, you will:
- Take responsibility for the safety and security of the hotel and our guests
- Be a great motivator for your team: you’ll be proactively working on training and developing plans to keep your team working effectively
- Implement new ways to maximise guest experience and satisfaction
- Bring your positive attitude to work with you every day: you’ll be setting the tone for some of our guests’ stays at welcome and/or departure!
- Ensure that the hotel is sufficiently stocked throughout the night and ready for business every morning
Please note this is a Fixed Term position for 1 Year.
Some of the perks our Night Manager (Fixed Term - 1 Year) could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Night Manager (Fixed Term - 1 Year)? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Night Manager (Fixed Term - 1 Year) employer: Leonardo Hotel Liverpool
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Night Manager, you'll enjoy unique benefits such as special room rates across our hotels, a company-wide recognition scheme, and ongoing training programmes that pave the way for your career progression in the hospitality industry. Join us to be part of a community that prioritises both guest satisfaction and employee wellbeing, ensuring a rewarding and meaningful work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager (Fixed Term - 1 Year)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leonardo Hotels on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and guest engagement. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show off your personality during the interview! Leonardo values bold team players, so don’t be afraid to let your positive attitude shine through. Share stories that highlight your experience in creating memorable guest experiences.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Leonardo community.
We think you need these skills to ace Night Manager (Fixed Term - 1 Year)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Manager role and how you align with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've motivated teams or enhanced guest experiences in previous roles – we love a good story!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the Night Manager position. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen to join the Leonardo community right from the start!
How to prepare for a job interview at Leonardo Hotel Liverpool
✨Know the Company Inside Out
Before your interview, take some time to research Leonardo Hotels. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've motivated a team or resolved conflicts. Highlight how you can inspire others to exceed guest expectations and maintain high morale.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle busy situations. Prepare scenarios where you've successfully managed guest complaints or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Bring Your Positive Attitude
Leonardo Hotels values a positive work environment, so let your enthusiasm shine through during the interview. Share stories that reflect your upbeat attitude and how it has positively impacted your previous workplaces. Remember, you're not just interviewing for a job; you're showcasing how you'd fit into their vibrant team!
