At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for career progression in a supportive environment.
- Why this job: Be the friendly face of the hotel and create memorable moments for guests.
- Qualifications: Passionate about hospitality, with great organisational and communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
If you’re our ideal Receptionist, you will:
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Some of the perks our Receptionist could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Receptionist? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Receptionist employer: Leonardo Hotel Edinburgh Murrayfield
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Receptionist, you'll enjoy unique benefits such as special rates on hotel rooms, a company-wide recognition scheme, and ongoing training programmes that pave the way for your career progression in the hospitality industry. Join us to be part of a supportive community that prioritises both guest satisfaction and employee wellbeing, ensuring you thrive in a dynamic environment.
Contact Details:
Leonardo Hotel Edinburgh Murrayfield Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, local attractions, and the vibe of the place. This way, when you chat with guests, you can offer them personalised recommendations that make their stay unforgettable.
✨Tip Number 2
Practice your warm and friendly approach! Role-play with friends or family to nail that first impression. Remember, as a Receptionist, you’re the face of the hotel, so showing off your personality is key to making guests feel welcome.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips about the hotel culture and what it takes to succeed in the role. Plus, it shows your enthusiasm for being part of the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for your dream Receptionist role!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your warm and friendly personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can make a difference in our team.
Tailor Your Application:Make sure to tailor your application to the Receptionist role. Highlight your organisational skills and any experience you have in customer service. We love seeing how your unique experiences align with our values and mission!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your skills and experiences effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Leonardo community!
How to prepare for a job interview at Leonardo Hotel Edinburgh Murrayfield
✨Show Your Personality
As a Receptionist, your warm and friendly personality is key! During the interview, let your true self shine through. Share personal anecdotes that highlight your customer service skills and how you’ve made guests feel welcome in the past.
✨Know the Company Values
Familiarise yourself with Leonardo Hotels' vision, mission, and values. Be prepared to discuss how you embody these principles in your work. This shows that you’re not just looking for a job, but that you genuinely want to be part of their community.
✨Demonstrate Team Spirit
Since the role involves working closely with others, emphasise your ability to collaborate and support your team. Share examples of how you’ve worked effectively in a team setting, especially in busy environments, to create memorable experiences for guests.
✨Prepare Local Recommendations
As a Receptionist, you’ll need to provide guests with local insights. Research popular attractions, restaurants, and events in the area. Bring this knowledge to the interview to show your enthusiasm for helping guests have a fantastic stay.
