At a Glance
- Tasks: Lead the team to create unforgettable guest experiences and manage daily hotel operations.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for career progression await you!
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Experience in hospitality and strong problem-solving skills are preferred.
The predicted salary is between 25000 - 30000 £ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!
As a Duty Manager, you will:
- Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
- Have strong operational knowledge with the ability to work across departments as required
- Support other managers with interviews and recruitment - it’s a team effort
- Coach and train new starters - we want everyone to feel confident in their new role!
- Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
- Collaborate with your local HR team to host engaging activities for the team
- Preferably have experience working in a branded hotel or restaurant?
Some of the perks our Duty Manager could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Duty Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Duty Manager: Lead Guest Experience & Team employer: Leonardo Hotel Edinburgh Haymarket
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Duty Manager, you'll enjoy unique benefits such as special rates on hotel rooms, a company-wide recognition scheme, and ongoing training programmes that pave the way for your career progression in the dynamic hospitality industry. Join us to be part of a community that not only prioritises exceptional guest experiences but also invests in the growth and wellbeing of its employees.
Contact Details:
Leonardo Hotel Edinburgh Haymarket Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager: Lead Guest Experience & Team
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and team members. When you walk in for an interview, being able to chat about specific areas or recent events shows your genuine interest and makes you stand out.
✨Tip Number 2
Show off your people skills! As a Duty Manager, you'll be all about creating memorable moments for guests. During your interview, share examples of how you've gone above and beyond for customers or resolved conflicts. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 3
Don’t just sit back and wait for the interview to come to you. Reach out to current employees on LinkedIn or through our website. Ask them about their experiences and what they love about working at Leonardo. This not only gives you insider info but also shows your enthusiasm!
✨Tip Number 4
Be ready to demonstrate your leadership skills! Prepare to discuss how you’ve motivated teams in the past or how you would handle specific scenarios. Remember, we want someone who can inspire others and keep the hotel running smoothly, so let that shine through!
We think you need these skills to ace Duty Manager: Lead Guest Experience & Team
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our vibrant team.
Highlight Your Experience:Make sure to showcase any relevant experience you have in hospitality or management. We’re looking for someone who can hit the ground running, so tell us about your past roles and how they’ve prepared you for this busy Duty Manager position.
Show Your Team Spirit:Since collaboration is key in our hotels, emphasise your ability to work well with others. Share examples of how you've motivated a team or resolved conflicts in the past – we love a good team player!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to read what you’ve got to say. Let’s get started on this exciting journey together!
How to prepare for a job interview at Leonardo Hotel Edinburgh Haymarket
✨Know the Company Inside Out
Before your interview, take some time to research Leonardo Hotels. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Team Spirit
As a Duty Manager, teamwork is key! Be prepared to share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to motivate and inspire a team, as well as how you handle conflicts or complaints. This will demonstrate that you can thrive in a fast-paced environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about situations where you've had to solve problems or manage guest experiences. Practise articulating your thought process and the steps you took to ensure a positive outcome. This will showcase your operational knowledge and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they celebrate successes within the hotel. This shows that you're not just interested in the role, but also in contributing to the hotel's culture and community.
