At a Glance
- Tasks: Lead hotel operations and create memorable experiences for guests.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special room rates, recognition schemes, and wellbeing activities.
- Other info: Ongoing training and clear paths for career progression await you.
- Why this job: Be part of a dynamic team and make a real impact in hospitality.
- Qualifications: Experience in hospitality and strong problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!
As a Duty Manager, you will:
- Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
- Have strong operational knowledge with the ability to work across departments as required
- Support other managers with interviews and recruitment - it’s a team effort
- Coach and train new starters - we want everyone to feel confident in their new role!
- Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
- Collaborate with your local HR team to host engaging activities for the team
Some of the perks our Duty Manager could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Duty Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Duty Manager employer: Leonardo Hotel Edinburgh Haymarket
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Duty Manager, you will enjoy unique benefits such as special rates on hotel rooms, a company-wide recognition scheme, and ongoing training programmes that pave the way for your career progression in the dynamic hospitality industry. Join us to be part of a community that not only prioritises exceptional guest experiences but also invests in the growth and wellbeing of its employees.
Contact Details:
Leonardo Hotel Edinburgh Haymarket Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and team members. This way, when you walk in for an interview, you can chat confidently about how you’d enhance the guest experience.
✨Tip Number 2
Show your passion for hospitality! When you meet the team or hiring managers, share stories of how you've gone above and beyond for guests in the past. It’ll show that you’re not just looking for a job, but you genuinely care about creating memorable moments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips about the hotel culture and might even put in a good word for you during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Leonardo community and ready to be a bold team player!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you embody our values.
Tailor Your Application:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your relevant experience in hospitality and how it aligns with our mission to create memorable moments for guests.
Showcase Your Team Spirit:As a Duty Manager, teamwork is key! Share examples of how you've collaborated with others in past roles, and how you’ve motivated teams to deliver exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Leonardo community!
How to prepare for a job interview at Leonardo Hotel Edinburgh Haymarket
✨Know the Company Inside Out
Before your interview, take some time to research Leonardo Hotels. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Team Spirit
As a Duty Manager, teamwork is crucial. Be prepared to share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to motivate and inspire a team, as well as how you handle conflicts or complaints. This will demonstrate that you’re ready to get stuck in and support your colleagues.
✨Prepare for Operational Scenarios
Expect questions about day-to-day hotel operations and problem-solving scenarios. Think of specific instances where you’ve had to manage a busy environment or resolve guest issues. Practising these responses will help you feel confident and articulate during the interview.
✨Ask Engaging Questions
At the end of the interview, don’t forget to ask insightful questions! Inquire about the team dynamics, training opportunities, or how they celebrate successes within the hotel. This shows that you’re not just interested in the role, but also in contributing to the hotel's culture and community.
