At a Glance
- Tasks: Support the Front Office, ensuring guest satisfaction and safety throughout the night.
- Company: Join the vibrant Leonardo Hotels community across the UK & Ireland.
- Benefits: Special hotel rates, recognition schemes, wellbeing activities, and career progression opportunities.
- Other info: Enjoy ongoing training and a supportive environment for your career growth.
- Why this job: Be at the heart of hospitality, creating memorable experiences for guests every night.
- Qualifications: Detail-oriented, team player with a passion for guest care.
The predicted salary is between 22000 - 25000 £ per year.
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.
If you’re our ideal Night Porter, you will:
- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
- Carry out regular Fire Walks each night
- Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!
Some of the perks our Night Porter could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Night Porter? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Night Porter employer: Leonardo Hotel East Midlands Airport
Leonardo Hotels is an exceptional employer that prioritises the well-being and development of its team members. As a Night Porter, you will be part of a vibrant community across over 55 hotels in the UK & Ireland, where you can enjoy unique benefits such as special room rates, a recognition scheme, and ongoing training programmes that pave the way for career progression. With a strong commitment to inclusivity and a supportive work culture, you'll find a rewarding environment that values your contributions and fosters personal growth.
Contact Details:
Leonardo Hotel East Midlands Airport Recruitment Team
