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- Tasks: Be the friendly face of our hotel, managing check-ins and providing 5-star guest experiences.
- Company: Join Leonardo, a rapidly growing hotel group with over 270 locations across the UK and Europe.
- Benefits: Enjoy special room rates, meal perks, recognition schemes, and wellness support.
- Why this job: Be part of a vibrant team, celebrate achievements, and grow your hospitality career with us.
- Qualifications: Bring your warm personality, organisational skills, and a passion for guest service.
- Other info: Access ongoing training and clear paths for progression in a supportive community.
The predicted salary is between 20000 - 28000 ÂŁ per year.
As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals at work
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support. Ongoing job-related training programmes with clear paths for progression.
Be yourself! Be passionate to make a difference and eager to bring new ideas to the table. Be courteous to guests and colleagues at all times. Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city. Have top-notch organisational skills. Be dependable, and a reassuring influence for guests.
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
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Receptionist employer: Leonardo Hotel Derby
Contact Detail:
Leonardo Hotel Derby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Showcase your personality! As a Receptionist, being warm and friendly is key. When you meet potential employers or during networking events, let your genuine enthusiasm for hospitality shine through.
✨Tip Number 2
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the hotel will not only help you in interviews but also demonstrate your commitment to providing excellent guest experiences.
✨Tip Number 3
Practice your organisational skills. Being a Receptionist requires juggling multiple tasks at once. Consider role-playing scenarios with friends or family to enhance your ability to manage busy situations effectively.
✨Tip Number 4
Network within the hospitality industry. Attend local events or join online groups related to hospitality. Building connections can lead to job opportunities and valuable insights into what employers are looking for.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: As a Receptionist, your warm and friendly personality is key. Make sure to convey this in your application by using a conversational tone and sharing experiences that highlight your interpersonal skills.
Highlight Relevant Experience: Focus on any previous roles in hospitality or customer service. Detail your responsibilities and achievements, especially those that demonstrate your organisational skills and ability to handle busy environments.
Tailor Your CV: Customise your CV to reflect the specific requirements of the Receptionist role. Emphasise skills such as dependability, local knowledge, and your ability to provide excellent guest care.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for hospitality. Mention why you want to work at Leonardo and how you can contribute to their vibrant team.
How to prepare for a job interview at Leonardo Hotel Derby
✨Show Your Personality
As a Receptionist, you'll be the first point of contact for guests. Make sure to let your warm and friendly personality shine through during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with people.
✨Demonstrate Organisational Skills
This role requires top-notch organisational skills. Be prepared to discuss how you manage multiple tasks efficiently. You might want to share examples of how you've successfully handled busy situations in the past.
✨Be Knowledgeable About the Hotel
Research the hotel and its offerings before the interview. Being able to discuss the hotel's amenities, local attractions, and any recent news will show your enthusiasm for the role and your commitment to providing excellent guest experiences.
✨Emphasise Teamwork
Since you'll be part of a vibrant team, it's important to demonstrate your ability to work well with others. Share examples of how you've collaborated with colleagues in previous roles and how you contribute to a positive team environment.
