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- Tasks: As a Night Auditor, you'll manage night audits and ensure guest satisfaction.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special room rates, meals on duty, and a recognition scheme with vouchers.
- Why this job: Be part of a vibrant team that values your hard work and offers clear progression paths.
- Qualifications: Confidence in guest interactions and a positive attitude are key for this role.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration.
The predicted salary is between 20000 - 30000 £ per year.
As a Night Auditor, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! You'll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests' expectations.
Some of the perks our colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you're our ideal Night Auditor, you will:
- Be yourself!
- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
- Be confident speaking with guests, whether at the desk, by email or over the phone - we love building a good rapport
- Bring your positivity to work with you every day: you'll be assisting guests at welcome and departure throughout the night
- Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen
Why come join us? We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. In our business, your hard work and pace is valued so it's our role to keep you at the top of your game as a Supervisor and team leader! Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our "NEW Team Coach" workshop and "Guest Care" training can really support you in your role, and if the time is right our "Insights Trainee Manager Programme" will help develop you into management as a Duty Manager. The programmes develop your knowledge and expertise at Leonardo Hotels, and with our support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there's never been a more exciting time to come join us!
Night Auditor employer: Leonardo Hotel Derby
Contact Detail:
Leonardo Hotel Derby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the role of a Night Auditor. Understanding the key responsibilities and challenges of this position will help you speak confidently about how you can contribute to the team during interviews.
✨Tip Number 2
Network with current or former employees of Leonardo Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Night Auditor position.
✨Tip Number 3
Prepare to demonstrate your customer service skills. As a Night Auditor, you'll be interacting with guests frequently, so think of examples from your past experiences where you've successfully handled guest inquiries or resolved issues.
✨Tip Number 4
Show your enthusiasm for the hospitality industry. During any interactions with the hiring team, express your passion for providing excellent service and your eagerness to be part of a vibrant team at Leonardo Hotels.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Auditor. Familiarise yourself with tasks like running the night audit, balancing accounts, and guest interactions to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality or customer service roles. Mention specific instances where you've demonstrated skills like teamwork, communication, and problem-solving.
Showcase Your Personality: The job description encourages being yourself. Use your cover letter to express your personality and enthusiasm for the role. Share why you’re passionate about hospitality and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Auditor role.
How to prepare for a job interview at Leonardo Hotel Derby
✨Show Your Personality
As a Night Auditor, being yourself is key! Make sure to let your personality shine through during the interview. Share anecdotes that highlight your positive attitude and how you connect with guests.
✨Demonstrate Team Spirit
This role requires you to work closely with your team. Be prepared to discuss examples of how you've collaborated with others in previous jobs. Highlight your ability to support colleagues and contribute to a vibrant team atmosphere.
✨Prepare for Guest Interaction Scenarios
Since you'll be interacting with guests frequently, think about common scenarios you might face. Prepare responses on how you would handle guest inquiries or complaints, showcasing your communication skills and problem-solving abilities.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Night Auditor, such as balancing accounts and managing room service orders. Being knowledgeable about these tasks will show your enthusiasm for the position and your readiness to take on the responsibilities.
