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- Tasks: As a Night Auditor, you'll manage night audits and ensure guest satisfaction.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special room rates, recognition schemes, meals on duty, and ongoing training.
- Why this job: Be part of a vibrant team, celebrate achievements, and grow your career in hospitality.
- Qualifications: No specific qualifications required, just bring your positivity and great communication skills!
- Other info: Access to pension schemes, life assurance, and clear paths for progression.
The predicted salary is between 20000 - 30000 £ per year.
Be Yourself - Be a Bold Team Player - Be Leonardo
As a Night Auditor, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! You'll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests' expectations.
Some of the perks our colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration.
The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support. Ongoing job-related training programmes with clear paths for progression.
If you're our ideal Night Auditor, you will:
- Be yourself! (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
- Be confident speaking with guests, whether at the desk, by email or over the phone - we love building a good rapport
- Bring your positivity to work with you every day: you'll be assisting guests at welcome and departure throughout the night
- Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen
Why come join us? We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. In our business, your hard work and pace is valued so it's our role to keep you at the top of your game as a Supervisor and team leader! Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our "NEW Team Coach" workshop and "Guest Care" training can really support you in your role, and if the time is right our "Insights Trainee Manager Programme" will help develop you into management as a Duty Manager. The programmes develop your knowledge and expertise at Leonardo Hotels, and with our support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there's never been a more exciting time to come join us!
Contact Detail:
Leonardo Hotel Derby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the role of a Night Auditor. Understanding the key responsibilities, such as balancing accounts and managing room service orders, will help you speak confidently about your suitability for the position during any discussions.
✨Tip Number 2
Showcase your customer service skills! Since you'll be interacting with guests frequently, think of examples from your past experiences where you've successfully built rapport or resolved issues. This will demonstrate your ability to exceed guest expectations.
✨Tip Number 3
Network with current employees or others in the hospitality sector. Engaging with people who work at Leonardo Hotels can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your adaptability and teamwork skills. The role is busy and requires collaboration with various departments, so think of specific instances where you've thrived in a fast-paced environment and worked well within a team.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Night Auditor. Highlight your relevant experience in your application, especially in areas like guest interaction and account balancing.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the Night Auditor position. Emphasise any previous roles in hospitality, customer service, or finance that demonstrate your suitability for the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Leonardo Hotels and how you can contribute to their vibrant team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Auditor.
How to prepare for a job interview at Leonardo Hotel Derby
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond for guests, as this will demonstrate your commitment to providing excellent service.
✨Highlight Your Attention to Detail
As a Night Auditor, balancing accounts and ensuring everything runs smoothly is crucial. Be prepared to discuss how you manage details in your work, perhaps by sharing examples of how you've successfully handled similar responsibilities in the past.
✨Demonstrate Strong Communication Skills
Since you'll be interacting with guests and team members, it's important to showcase your communication skills. Practice answering questions clearly and confidently, and think of examples where effective communication made a difference in your previous roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter as a Night Auditor and how you would handle them, such as dealing with a guest complaint or managing a busy night shift.
