At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences and manage daily operations.
- Company: Join the vibrant Leonardo Hotels community with over 55 locations across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and a focus on wellbeing and career progression.
- Other info: Dynamic environment with ongoing training and clear paths for career growth.
- Why this job: Be a key player in hospitality, inspiring your team and making a real impact on guest satisfaction.
- Qualifications: Passion for hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations.
If you’re our ideal Front Office Manager, you will:
- Create a fun and engaged department to deliver on KPIs and support your team to achieve these
- Have a passion for hospitality and be a role model for your hotel
- Bring your positive energy to work with you every day
- Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel!
Some of the perks our Front Office Manager could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Front Office Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Front Office Manager employer: Leonardo Hotel Derby
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Front Office Manager, you will enjoy unique benefits such as special room rates across our hotels, a company-wide recognition scheme, and ongoing training programmes that pave the way for your career progression in the hospitality industry. Join us to be part of a community that not only prioritises exceptional guest experiences but also invests in the growth and wellbeing of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Leonardo Hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you create memorable moments for guests.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Visit our website regularly and apply directly. We love seeing enthusiastic candidates who are eager to join our team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through! We want to see your personality and passion for hospitality. Don’t be afraid to show us what makes you unique and how you can contribute to our vibrant team.
Tailor Your Application:Make sure to customise your application to reflect the Front Office Manager role. Highlight your relevant experience and skills that align with our mission and values. This shows us that you’re genuinely interested in being part of the Leonardo community.
Showcase Your Team Spirit:As a Front Office Manager, teamwork is key! In your application, share examples of how you've successfully collaborated with others in the past. We love seeing candidates who can inspire and engage their teams to deliver exceptional guest experiences.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and allows us to get to know you better. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Leonardo Hotel Derby
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences where you went above and beyond for guests, as this will demonstrate your commitment to creating memorable moments.
✨Emphasise Teamwork and Leadership
As a Front Office Manager, you'll be leading a team. Highlight your previous leadership experiences and how you’ve successfully engaged and motivated your team. Use examples that showcase your ability to create a fun and productive work environment.
✨Know the Company Values
Familiarise yourself with Leonardo Hotels' vision, mission, and values. Be prepared to discuss how your personal values align with theirs and how you can embody these in your role as an ambassador for the hotel.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations or guest complaints. Prepare by thinking of specific scenarios from your past experience where you resolved issues effectively, ensuring you highlight your problem-solving skills and ability to stay calm under pressure.
