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- Tasks: Lead a vibrant team to deliver exceptional guest experiences in a busy hotel environment.
- Company: Join one of the fastest growing hotel groups with over 270 hotels across the UK and Europe.
- Benefits: Enjoy bonuses, enhanced pension plans, special hotel rates, and fun company celebrations.
- Why this job: Be part of a supportive community that values your growth and offers clear paths for progression.
- Qualifications: A passion for hospitality and strong leadership skills are essential for this role.
- Other info: Access ongoing training programmes and earn industry-recognised certifications while having fun at work.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations.
Some of the perks you could enjoy include:
- Head of Department bonus scheme: based on our financial and your personal performances
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
- Be yourself!
- Create a fun and engaged department to deliver on KPIs and support your team to achieve these
- Have a passion for hospitality and be a role model for your hotel
- Bring your positive energy to work with you every day
- Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel!
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops.
To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role! “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
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Front Office Manager employer: Leonardo Hotel Derby
Contact Detail:
Leonardo Hotel Derby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the Leonardo Hotels brand and its values. Understanding our culture and what we stand for will help you align your approach during interviews and discussions, showcasing how you can contribute to our vibrant team.
✨Tip Number 2
Network with current or former employees of Leonardo Hotels. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for your role as Front Office Manager.
✨Tip Number 3
Demonstrate your leadership skills in any interactions you have with us. Whether it's through your communication style or by sharing past experiences, showing that you can inspire and manage a team effectively will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've delivered exceptional guest service in previous roles. Highlighting your passion for hospitality and your ability to exceed guests' expectations will resonate well with our management team.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise any previous roles where you led a team or improved guest satisfaction, as these are key for the Front Office Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific examples of how you've inspired teams or enhanced guest experiences in past roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as team leadership, customer service excellence, and the ability to manage busy environments. Use keywords from the job listing to make your application stand out.
Show Enthusiasm for the Company: Demonstrate your knowledge about Leonardo Hotels and express why you want to be part of their team. Mention their values and how they resonate with your own approach to hospitality and team management.
How to prepare for a job interview at Leonardo Hotel Derby
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for guest service and how you’ve gone above and beyond to create memorable experiences for guests.
✨Demonstrate Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired and motivated them to achieve their goals. Highlight any training or development initiatives you've implemented.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you resolved guest complaints or improved team performance under pressure, and be ready to discuss these in detail.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture, especially their focus on teamwork and employee recognition. Be prepared to discuss how your personal values align with theirs and how you can contribute to maintaining a positive work environment.