At a Glance
- Tasks: Deliver top-notch guest care and supervise a dynamic team during night shifts.
- Company: Join a vibrant hotel known for its exceptional service and welcoming atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Experience a fast-paced environment with plenty of room to grow your career.
- Why this job: Be the hero of the night, ensuring guest safety and satisfaction while honing your leadership skills.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 24000 - 30000 € per year.
Main Tasks
- Offer exceptional guest care at all times
- Provide support to and supervise the team for an effective and efficient shift
- Manage and control security of the hotel - ensuring the safety of our guests and employees at all times
- Maintain excellence knowledge of all emergency procedures
- Collaborate with colleagues in all departments to elevate the overall guest experience and ensure consistency
- Implement SOPs to ensure consistent and high-quality service delivery, while conducting regular training sessions to familiarise team members with the hotel's service standards
- Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters
- Work closely with the Accounts team, ensuring audits and financial reporting are correct
- Close and consolidate daily business by executing internal audits, reporting on sales leads, scores and revenue taken
- Prepare hotel for the next day
Night Auditor employer: Leonardo Hotel Cheltenham
As a Night Auditor at our esteemed hotel, you will be part of a dynamic team that prioritises exceptional guest care and fosters a collaborative work environment. We offer competitive benefits, ongoing training opportunities, and a commitment to employee growth, ensuring that you can thrive in your role while contributing to an unforgettable guest experience. Located in a vibrant area, our hotel provides a unique opportunity to engage with diverse clientele and develop your skills in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work as Night Auditors. They can give you insider tips and might even know about job openings before they're advertised.
✨Tip Number 2
Practice your guest care skills! Since exceptional guest care is key for this role, consider volunteering or taking part-time jobs in customer service to sharpen those skills. It’ll make you stand out during interviews.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've collaborated with others to enhance guest experiences. This will highlight your ability to work well with colleagues across departments.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Night Auditor role. Highlight your relevant experience and skills that align with our job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about us and what we do.
How to prepare for a job interview at Leonardo Hotel Cheltenham
✨Know Your Guest Care Basics
As a Night Auditor, exceptional guest care is key. Brush up on common guest queries and how to handle them. Think about examples from your past experiences where you went above and beyond for a guest.
✨Familiarise Yourself with Security Protocols
Security is a big part of the role. Make sure you understand the hotel’s security measures and emergency procedures. Be ready to discuss how you would handle various situations to ensure guest safety.
✨Showcase Team Collaboration Skills
This role involves working closely with different departments. Prepare to share examples of how you've successfully collaborated with others in previous jobs. Highlight your ability to elevate the guest experience through teamwork.
✨Understand Financial Reporting Basics
Since you'll be working with the Accounts team, brush up on basic financial reporting and auditing concepts. Be prepared to discuss how you would ensure accuracy in daily business closures and audits.
