At a Glance
- Tasks: Support the Front Office team and ensure guest satisfaction during night shifts.
- Company: Join the vibrant Leonardo Hotels community across the UK & Ireland.
- Benefits: Special hotel rates, recognition schemes, wellness activities, and career progression.
- Other info: Enjoy ongoing training and a supportive work environment.
- Why this job: Be at the heart of hospitality, creating memorable experiences for guests.
- Qualifications: Detail-oriented, team player with a passion for guest care.
The predicted salary is between 22000 - 25000 £ per year.
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.
If you’re our ideal Night Porter, you will:
- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
- Carry out regular Fire Walks each night
- Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!
Some of the perks our Night Cleaner could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Night Cleaner? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Night Cleaner in Cardiff employer: Leonardo Hotel Cardiff
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Night Cleaner, you will enjoy unique benefits such as special rates on hotel rooms, a company-wide recognition scheme, and ongoing training programmes that pave the way for your career progression in the hospitality industry. Join us to be part of a supportive community that prioritises both guest satisfaction and employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Night Cleaner in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly. Show us your enthusiasm by expressing why you want to be part of the Leonardo community.
✨Tip Number 3
Prepare for interviews by practising common questions. Think about how you can showcase your teamwork skills and attention to detail, which are key for a Night Cleaner role. We love candidates who can demonstrate their passion for guest care!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the position and appreciate the opportunity to chat with us.
We think you need these skills to ace Night Cleaner in Cardiff
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our vibrant team.
Tailor Your Application:Make sure to customise your application for the Night Cleaner role. Highlight your relevant experience and skills that align with our values and the responsibilities mentioned in the job description. This shows us you’re genuinely interested!
Show Your Team Spirit:We love team players! In your application, share examples of how you’ve worked collaboratively in the past. Whether it’s in hospitality or another field, we want to know how you contribute to a positive team environment.
Apply Through Our Website:For the best chance of joining our Leonardo family, make sure to apply directly through our website. It’s super easy, and you’ll get all the info you need about the role and our amazing company culture!
How to prepare for a job interview at Leonardo Hotel Cardiff
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Leonardo Hotels' mission and values. They’re all about creating memorable moments for guests and treating everyone with respect. Show that you understand and align with these values during your conversation.
✨Highlight Teamwork Skills
As a Night Cleaner, you'll be part of a vibrant team. Be ready to share examples of how you've successfully worked in teams before. Whether it’s collaborating on a project or helping out a colleague, demonstrating your ability to work well with others will impress the interviewers.
✨Prepare for Practical Scenarios
Expect questions that might involve real-life scenarios you could face as a Night Porter. Think about how you would handle guest interactions, safety protocols, or even setting up breakfast items. Practising these scenarios can help you feel more confident and prepared.
✨Show Your Passion for Guest Care
Since maximising guest satisfaction is key, express your enthusiasm for providing excellent service. Share any past experiences where you went above and beyond for a guest or customer. This will show that you genuinely care about making a positive impact in the role.
