At a Glance
- Tasks: Serve guests in a lively restaurant and bar, ensuring a fantastic dining experience.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special room rates, recognition schemes, meals on duty, and wellness support.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration.
- Why this job: Be part of a vibrant team that values your personality and offers clear career progression.
- Qualifications: Bring a positive attitude and confidence in guest interactions; no prior experience needed.
Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!Main Tasks• Offer exceptional guest care at all times• Address guest concerns courteously and promptly to ensure their satisfaction• Collaborate with colleagues in all departments to elevate the overall guest experience consistently• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management• Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation• Engage in continuous learning and skill development to maintain service excellence• Utilise all relevant systems correctly to complete tasks in a timely manner• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations• Complete any other reasonable request made by a member of the management team or a supervisorPerson Specification• Genuine passion for delivering memorable moments to guests• Positive approach to changing service environments and priorities• Pro-active with a hands-on approach to delivering consistent results• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative• Friendly team player with the ability to work effectively and efficiently with others• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues• Engaged with hotel initiatives to support the local communityMeasurable Performance Indicators• Demonstrating the Company vision, mission and values when interacting with colleagues and guests• Customer reviews• Achieving agreed KPIs• Fulfilment of the job skills checklist• Customer satisfaction scores e.g. Booking.com• Regular review meetings with line managerAvailable Ongoing Learning• GROWonline BELONG induction and development courses• Academy Technical skills training• Team Coach• ‘Come Join Us’ Guest Care training• Opportunity to apply for internal development programmes, such as:o Junior Chef Development programmeo Graduate programmeo Level 2 Apprenticeships in HospitalityNOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.Some of the perks our F&B Assistant could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a F&B Assistant?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! #J-18808-Ljbffr
F&B Assistant in Brighton employer: Leonardo Hotel Brighton
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Food & Beverage Supervisor, you'll enjoy unique benefits such as special rates on hotel rooms across the UK and Europe, ongoing training programmes, and a commitment to your personal growth within the hospitality industry. Join us in creating memorable experiences for our guests while being part of a supportive community that celebrates individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Assistant in Brighton
✨Tip Number 1
Show your personality! As a Food & Beverage Assistant, being warm and friendly is key. When you network or meet potential colleagues, let your genuine self shine through to demonstrate that you fit the vibrant team culture.
✨Tip Number 2
Familiarise yourself with the hotel’s offerings. Knowing the menu and drink options inside out will not only impress during interviews but also show your enthusiasm for the role and commitment to providing excellent service.
✨Tip Number 3
Practice your communication skills. Since building rapport with guests and team members is crucial, consider role-playing scenarios with friends or family to enhance your confidence in engaging conversations.
✨Tip Number 4
Research the company culture. Understanding Leonardo's values and community spirit can help you align your answers during any discussions, showcasing that you’re not just looking for a job, but a place where you can thrive.
We think you need these skills to ace F&B Assistant in Brighton
Some tips for your application 🫡
Show Your Personality:As a Food and Beverage Assistant, your warm and friendly personality is key. Make sure to convey this in your application by using a conversational tone and sharing personal anecdotes that highlight your customer service skills.
Highlight Relevant Experience:Detail any previous experience in hospitality or customer service roles. Be specific about your responsibilities and achievements, especially those that demonstrate your ability to work in a busy environment and deliver excellent service.
Emphasise Teamwork:Since the role involves working as part of a vibrant team, mention any experiences where you successfully collaborated with others. This could include group projects, team sports, or previous jobs where teamwork was essential.
Tailor Your Application:Make sure to tailor your CV and cover letter to reflect the values and culture of the hotel. Use keywords from the job description, such as 'can-do attitude' and 'building rapport', to show that you understand what they are looking for in a candidate.
How to prepare for a job interview at Leonardo Hotel Brighton
✨Show Your Personality
As a Food and Beverage Assistant, your warm and friendly personality is key. Be yourself during the interview and let your positive energy shine through. This role is all about connecting with guests, so demonstrate your ability to engage and build rapport.
✨Demonstrate Team Spirit
This position requires you to work as part of a vibrant team. Highlight any previous experiences where you've successfully collaborated with others. Share examples that showcase your can-do attitude and how you contribute to a positive team environment.
✨Prepare for a Busy Role
The job can be fast-paced, so it's important to convey your ability to handle busy situations. Discuss any relevant experience in high-pressure environments and how you managed to maintain excellent service under stress.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, progression opportunities, or team dynamics. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
