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- Tasks: Lead a diverse team to deliver exceptional service in our vibrant hotel environment.
- Company: Join the Leonardo Hotels community, known for its supportive and inclusive culture.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness initiatives.
- Other info: Clear paths for progression and ongoing training to boost your career.
- Why this job: Make a real impact while developing your leadership skills in hospitality.
- Qualifications: Experience in hotel management and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
We want you to lead a brilliant diverse team to deliver excellence to our valued customers across our amazing hotel.
Experience we expect:
- General Manager, ideally with Meeting and Events background
- Background in branded hotels is preferred - so you will understand how we work
- Ability to lead and motivate your team providing day to day leadership and direction
- Ability to drive sales and profitability forward
- Excellent Customer service skills, standards driven, good organisational skills
- To be able to make decisions in a fast paced environment and to enjoy it
- Commercially sound
Your responsibilities will be:
- Meet or exceed department and hotel targets, monitoring a variety of hotel systems via a clustered support team.
- To control and monitor all hotel operations through a team of managers and supervisors.
- To ensure customer satisfaction by having managers establish and maintain quality control standards for products & services offered to the customers.
- Ensure the control of costs and productivity through the establishment of standards of output for all aspects of the business.
- To ensure that we outperform the market in our specific segment and that fair share is always exceeded.
- To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
General Manager in Leicester employer: Leonardo Hotel and ConferenceVenue Hinckley Island
Contact Detail:
Leonardo Hotel and ConferenceVenue Hinckley Island Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Leicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to current employees at Leonardo Hotels. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've led teams or improved customer satisfaction. We want to see the real you and how you can fit into our vibrant culture.
✨Tip Number 3
Do your homework! Research Leonardo Hotels and understand our values and what makes us tick. This will help you tailor your responses during interviews and show us that you're genuinely interested in being part of our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us, making it easier for you to land that dream role.
We think you need these skills to ace General Manager in Leicester
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and directed your team in previous roles, especially in fast-paced environments like hotels.
Demonstrate Customer Focus: Your application should reflect your commitment to excellent customer service. Share specific examples of how you've ensured customer satisfaction and maintained high standards in your past positions.
Be Commercially Savvy: We’re looking for someone who understands the business side of hospitality. In your written application, mention any experience you have with driving sales and profitability, as well as how you've managed costs effectively.
Tailor Your Application: Make sure to customise your application for us! Use language from the job description and relate your experiences directly to what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Leonardo Hotel and ConferenceVenue Hinckley Island
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s brand and values. Research their approach to customer service and how they maintain quality standards. This will show that you’re genuinely interested and understand what makes them tick.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. This is your chance to demonstrate your ability to drive sales and profitability while keeping morale high.
✨Be Ready for Fast-Paced Scenarios
Expect questions that assess your decision-making skills in a fast-paced environment. Prepare to discuss times when you had to think on your feet and how you handled those situations. Highlight your organisational skills and how they helped you manage multiple priorities.
✨Emphasise Customer Satisfaction
Since customer service is key, be ready to talk about how you’ve ensured customer satisfaction in previous roles. Share specific strategies you’ve implemented to maintain high standards and how you’ve dealt with any challenges that arose.