At a Glance
- Tasks: Provide first-line technical support and troubleshoot issues for clients.
- Company: Join Becrypt, a forward-thinking tech company with a supportive team.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for growth.
- Other info: Be part of a dynamic team with exciting projects and career advancement.
- Why this job: Make a real difference by helping customers solve tech problems every day.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 27000 - 33000 £ per year.
Location: Hybrid working - Becrypt Head Office/Home Working
Responsible to: Helpdesk Manager
Job Purpose: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.
Principal duties and responsibilities:
- Act as the primary technical support contact for the client both remotely and on-site when needed
- Provide support to users via telephone, email, remote control, and in-person
- Accurately log incidents and service requests in Becrypt’s ticketing system
- Ensure tickets are always kept up-to-date with case details
- Work collaboratively to support team members in IT related matters
- Provide troubleshooting assistance as required to the Technical Services team
- Escalate problems where necessary to management or third-party suppliers
- Undertake small to medium-sized IT projects as instructed by the Technical Services team
- Diagnose and resolve technical issues on your own and as part of a team
- Ensure a high level of customer service and support is provided
- Assist with troubleshooting and resolving infrastructure issues
- Keep documentation and wiki up to date
- Be available for 24/7 on-call support on a rotational basis, when required
Role will be subject to an employment screening process and will require security clearance.
Work Experience:
- Ability to multitask, prioritise tasks and work well under pressure
- Excellent written and verbal communication skills
- Confident, clear, and professional telephone manner
- A genuine interest in technology and a willingness to learn
- Proactive and works well as part of a team or alone
- Exposure to, and support of, cloud based services (Microsoft Office 365 and Microsoft Azure)
Tier 1 Customer Support Engineer employer: Leonardo DRS
Leonardo DRS is an excellent employer for students seeking practical experience in a supportive and dynamic environment. Located in Bedford, the company fosters a collaborative work culture that encourages personal growth and skill development, making it an ideal place for young individuals to kickstart their careers in inventory management and logistics. With hands-on training and mentorship opportunities, students can gain valuable insights while contributing to meaningful projects over their temporary tenure.
