At a Glance
- Tasks: Lead occupancy growth and manage referrals with compassion and professionalism.
- Company: Join Leonard Cheshire, a leading UK disability charity focused on innovation and care.
- Benefits: Competitive salary, flexible working, and the chance to make a real difference.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Shape the future of care and support while driving impactful change.
- Qualifications: Experience in social care, strong analytical skills, and excellent stakeholder management.
The predicted salary is between 40336 - 40336 £ per year.
Location: Home-based with regular UK travel
Full-time | Permanent
Salary: £40,336 per annum
Lead Occupancy Growth That Changes Lives
At Leonard Cheshire, we believe everyone deserves the opportunity to live, learn and work as independently as they choose. We're looking for an experienced Referrals Manager to drive occupancy across our social care services while ensuring every referral is managed with professionalism, compassion and a focus on achieving the best outcomes for the people we support. This is a high-impact leadership role where you'll help shape referral strategy, strengthen partnerships with commissioners and health and social care professionals, and use data-driven insights to maximise occupancy and support sustainable service growth across the UK.
What You'll Do
- Develop and deliver a national referrals strategy that supports occupancy growth across Leonard Cheshire services.
- Lead the referrals and admissions process, ensuring enquiries and placements are managed efficiently and to a consistently high standard.
- Build strong relationships with Local Authorities, NHS partners, commissioners and other referral sources.
- Analyse occupancy, admissions and referral performance, identifying trends, risks and opportunities to improve conversion rates.
- Produce reports, forecasts and market intelligence to support strategic decision-making.
- Work closely with Operations, Commercial, Quality and Marketing teams to maximise occupancy and identify growth opportunities.
- Build relationships and develop an in-depth understanding of our care provision.
About You
You'll bring significant experience within social care, healthcare or a related care environment, alongside a strong commercial understanding of occupancy and service growth. Knowledge of health and social care commissioning, funding pathways, self-funding arrangements and direct payments is advantageous. You'll also have:
- Experience leading referrals, placements, occupancy, commissioning or business development functions.
- Strong relationships with Local Authorities, NHS organisations, commissioners or other referral partners.
- Excellent analytical skills, with experience interpreting complex data and producing meaningful management information.
- Experience using CRM, occupancy management or database systems within a multi-site organisation.
- Outstanding communication, negotiation and stakeholder management skills.
- A strategic mindset, combined with a proactive, results-focused approach.
- Flexible to undertake ad hoc travel to Services.
Why Join Leonard Cheshire?
This is an opportunity to influence how people access life-changing care and support while helping shape the future growth of one of the UK's leading disability charities. You'll join a collaborative organisation that values innovation, compassion and continuous improvement, where your expertise will directly contribute to delivering outstanding customer outcomes and sustainable organisational growth.
Our Values
Everything we do is guided by our values:
- Positive - Warm, empathetic and always looking to improve.
- Proud - Strong in our beliefs and passionate about making a difference.
- Pioneering - Creative, confident and committed to finding better ways of supporting people.
Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from disabled people and will support reasonable adjustments throughout the recruitment process where possible.
Referrals Manager in London employer: Leonard Cheshire
As a Regional Director with us, you'll be part of a dynamic and supportive work culture that prioritises employee well-being and professional growth. We offer competitive benefits, including flexible working arrangements and opportunities for career advancement, all while making a meaningful impact in the South West England community. Join us to lead change and strengthen services in a role that values your expertise and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Referrals Manager in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Leonard Cheshire.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Leonard Cheshire!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Leonard Cheshire, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Leonard Cheshire or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Referrals Manager in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Leonard Cheshire:Before hitting send, make sure to tailor your application specifically to Leonard Cheshire! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Leonard Cheshire
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
