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- Tasks: Lead global supply chain operations and enhance customer service for an innovative e-bike company.
- Company: Join Leon Cycle, a fast-growing e-bike business with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting chance to shape the future of e-bikes across multiple regions.
- Why this job: Make a real impact in a thriving industry while leading a passionate team.
- Qualifications: 8-12 years in operations management, fluent in English and Chinese, strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide.
With strong growth and expansions in place, we are now seeking sales professionals to join us as Global Supply Chain Manager in London. The role will include but not be limited to:
- Management and leadership of Leon Cycle operations including but not limited to demand plan, warehouse and logistics and after-sales customer service operations.
- Business partner with BD Managers and Retail Managers across the whole of Europe and North America to ensure all supply chain, domestic logistical issues and warehouse operations are running efficiently to support business sales growth.
- Business partner with team in Suzhou China to be up to date on all incoming stocks and inventory, ensure full utilization of warehouse space and ensure accurate inventory count, lead a team of warehouse/logistics specialists if needed.
- Build, mentor and lead a team of after-sales customer service support staff to tend to all customer enquiries from B2B (existing and new dealer enquiries), B2C (online E-Commerce and online website enquiries) to ensure 5-star ratings for all customer support and feedback.
- Build and establish SOPs and protocols for Customer Support team.
- Manage technicians and all inventory returns, escalate any critical returns/faults/product safety issues on a weekly and monthly report to CEO.
- Manage any other adhoc operations duties related to supply chain operations as and when needed.
The ideal candidate should exhibit:
- 8-12 years of operations management and support experience with supply chain, logistics, warehouse and after-sales customer support exposures.
- Previously worked for a retail/trading and/or E-Commerce business.
- Proven ability to lead a team of 2-3 staff.
- English and Chinese fluency.
- Ability to build, set up, direct and manage a team of operational staff spanning warehouse, logistics, customer support and administration.
- Strong leader mindset but with hands-on ability to also handle daily execution if needed.
- Has worked in a small to mid-size business before who can multi-task.
Global Supply Chain Manager in Slough employer: LEON CYCLE
Contact Detail:
LEON CYCLE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Supply Chain Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply chain and e-commerce sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your achievements in operations management, logistics, and customer service. Use real examples to demonstrate how you've led teams and improved processes.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Leon Cycle, and express your interest in working with them. You never know what opportunities might arise!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Leon Cycle. Let’s make it happen!
We think you need these skills to ace Global Supply Chain Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Global Supply Chain Manager role. Highlight your experience in operations management, logistics, and customer support. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Leon Cycle. Share specific examples of your leadership experience and how you've tackled challenges in supply chain management.
Showcase Your Language Skills: Since fluency in English and Chinese is a must, make sure to highlight your language skills prominently. If you have any relevant experiences using these languages in a professional setting, let us know!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at LEON CYCLE
✨Know Your Supply Chain Inside Out
Before the interview, make sure you brush up on your knowledge of supply chain management, especially in the context of e-commerce and retail. Be ready to discuss specific strategies you've implemented in previous roles that improved efficiency or customer satisfaction.
✨Showcase Your Leadership Skills
Leon Cycle is looking for someone who can lead a team effectively. Prepare examples of how you've built and mentored teams in the past. Highlight any specific challenges you faced and how you overcame them to ensure your team's success.
✨Be Ready to Discuss Cross-Cultural Collaboration
Since the role involves working with teams in different countries, be prepared to talk about your experience in cross-cultural environments. Share examples of how you've successfully navigated language barriers or cultural differences to achieve business goals.
✨Demonstrate Your Problem-Solving Skills
Expect questions about how you handle logistical issues or customer service challenges. Think of specific instances where you identified a problem, developed a solution, and implemented it effectively. This will show your proactive approach and ability to think on your feet.