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- Tasks: Lead global supply chain operations and ensure efficient logistics and customer support.
- Company: Join Leon Cycle, a fast-growing e-bike business with international reach.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact in a thriving industry while leading a passionate team.
- Qualifications: 10-15 years in operations management with fluency in English and Chinese.
- Other info: Ideal for those who thrive in a hands-on leadership role within a growing company.
The predicted salary is between 43200 - 72000 £ per year.
Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide. With strong growth and expansions in place, we are now seeking sales professionals to join us as Global Supply Chain Director in London.
The role will include but not limited to:
- Management and leadership of Leon Cycle operations including but not limited to demand plan, warehouse and logistics and after-sales customer service operations.
- Business partner with BD Managers and Retail Managers across whole of Europe, North America and ANZ to ensure all supply chain, domestic logistical issues and warehouse operations is running efficiently to support business sales growth.
- Business partner with team in Suzhou China to be up to date on all incoming stocks and inventory, ensure full utilization of warehouse space and ensure accurate inventory count, lead a team of warehouse/logistics specialist if needed.
- Build, mentor and lead a team of after-sales customer service support staff to tend to all customer enquiries from B2B (existing and new dealer enquiries), B2C (online E-Commerce and online website enquiries) to ensure 5 star ratings for all customer support and feedbacks.
- Build and establish SOPs and protocols for Customer Support team.
- Manage technicians and all inventory returns, escalate any critical returns/faults/product safety issues on a weekly and monthly report to CEO.
- Manage any other adhoc operations duties related to supply chain operations as and when needed.
The ideal candidate should exhibit:
- English and Chinese fluency.
- 10-15 years of operations management and support experience with supply chain, logistics, warehouse and after-sales customer support exposures.
- Previously worked for a retail / trading and/or E-Commerce business.
- Proven ability to lead a team of 3-5 staff.
- Ability to build, set up, direct and manage a team of operational staff spanning warehouse, logistics, customer support and administration.
- Strong leader mindset but with hands-on ability to also handle daily execution if needed.
- Has worked in a small to mid size business before who can multi-task.
Global Supply Chain Director employer: LEON CYCLE
Contact Detail:
LEON CYCLE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Supply Chain Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply chain and e-commerce sectors. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching Leon Cycle inside out. Understand their products, operations, and market presence. We want you to show them that you’re not just another candidate, but someone who genuinely cares about their mission and can contribute to their growth.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in supply chain management and how it aligns with the role. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Global Supply Chain Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Global Supply Chain Director role. Highlight your experience in operations management, logistics, and customer support. We want to see how your background aligns with our needs at Leon Cycle!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Share specific examples of your leadership experience and how you've successfully managed supply chain operations in the past.
Showcase Your Language Skills: Since fluency in English and Chinese is a must, make sure to highlight your language skills prominently. If you have any relevant experiences using these languages in a professional setting, don’t forget to mention them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us at Leon Cycle!
How to prepare for a job interview at LEON CYCLE
✨Know Your Supply Chain Inside Out
Make sure you brush up on your knowledge of supply chain management, logistics, and after-sales support. Be ready to discuss specific strategies you've implemented in previous roles that improved efficiency or customer satisfaction.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to mentor and build a cohesive team, especially in a fast-paced environment like e-commerce. They’ll want to see that you can inspire and manage a diverse group of people.
✨Understand the Business Landscape
Familiarise yourself with Leon Cycle’s operations and their market presence. Research their product range and competitors. Being able to discuss how you can contribute to their growth in Europe, North America, and APAC will set you apart.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges in supply chain operations and how you would address them. This shows your proactive approach and readiness to tackle real-world issues.
