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- Tasks: Lead and manage supply chain operations, logistics, and customer service for e-bike sales.
- Company: Join Leon Cycle, a fast-growing e-bike business with a global presence since 2014.
- Benefits: Enjoy opportunities for growth, a dynamic work environment, and the chance to make an impact.
- Why this job: Be part of a passionate team driving innovation in the e-bike industry while enhancing customer experiences.
- Qualifications: 8-12 years in operations management, fluent in English and Chinese, with retail or E-Commerce experience.
- Other info: Ideal for those who thrive in a hands-on leadership role within a small to mid-sized business.
The predicted salary is between 43200 - 72000 £ per year.
Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide. With strong growth and expansions in place, we are now seeking sales professionals to join us as EU supply chain manager in London.
The role will include but not limited to:
- Management and leadership of Leon Cycle operations including but not limited to demand plan, warehouse and logistics and after-sales customer service operations.
- Business partner with BD Managers and Retail Managers across whole of Europe to ensure all supply chain, domestic logistical issues and warehouse operations is running efficiently to support business sales growth.
- Business partner with team in Suzhou China to be up to date on all incoming stocks and inventory, ensure full utilization of warehouse space and ensure accurate inventory count, lead a team of warehouse/logistics specialist if needed.
- Build, mentor and lead a team of after-sales customer service support staff to tend to all customer enquiries from B2B (existing and new dealer enquiries), B2C (online E-Commerce and online website enquiries) to ensure 5 star ratings for all customer support and feedbacks.
- Build and establish SOPs and protocols for Customer Support team.
- Manage technicians and all inventory returns, escalate any critical returns/faults/product safety issues on a weekly and monthly report to CEO.
- Manage any other adhoc operations duties related to supply chain operations as and when needed.
The ideal candidate should exhibit:
- 8-12 years of operations management and support experience with supply chain, logistics, warehouse and after-sales customer support exposures.
- Previously worked for a retail / trading and/or E-Commerce business.
- Proven ability to lead a team of 2-3 staff.
- English and Chinese fluency.
- Ability to build, set up, direct and manage a team of operational staff spanning warehouse, logistics, customer support and administration.
- Strong leader mindset but with hands-on ability to also handle daily execution if needed.
- Has worked in a small to mid size business before who can multi-task.
EU Supply Chain Manager employer: LEON CYCLE
Contact Detail:
LEON CYCLE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU Supply Chain Manager
✨Tip Number 1
Familiarise yourself with the e-bike industry and Leon Cycle's specific products. Understanding the nuances of their offerings will help you speak confidently about how your experience aligns with their needs during interviews.
✨Tip Number 2
Network with professionals in the supply chain and logistics sectors, especially those who have experience in e-commerce or retail. Engaging with these individuals can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Be ready to share specific examples of how you've successfully led operations in previous roles, particularly in fast-paced environments.
✨Tip Number 4
Highlight your bilingual skills in English and Chinese during conversations. This is a significant asset for the role, especially when collaborating with the team in Suzhou, so make sure to emphasise this in discussions.
We think you need these skills to ace EU Supply Chain Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the EU Supply Chain Manager position at Leon Cycle. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in operations management, supply chain, logistics, and customer support. Use specific examples from your past roles that demonstrate your ability to lead teams and manage complex operations.
Craft a Compelling Cover Letter: Write a cover letter that connects your experience with the requirements of the role. Emphasise your leadership skills, fluency in English and Chinese, and any experience in retail or E-Commerce that aligns with Leon Cycle's business model.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at LEON CYCLE
✨Research Leon Cycle
Before the interview, make sure to thoroughly research Leon Cycle. Understand their products, market presence, and recent developments. This will not only show your interest in the company but also help you tailor your answers to align with their goals.
✨Demonstrate Your Leadership Skills
As the role requires managing a team, be prepared to discuss your leadership style and experiences. Share specific examples of how you've successfully led teams in the past, particularly in supply chain or logistics settings.
✨Showcase Your Problem-Solving Abilities
The position involves addressing logistical issues and improving operations. Be ready to discuss challenges you've faced in previous roles and how you resolved them. Highlight your analytical skills and ability to think on your feet.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about Leon Cycle's future plans, team dynamics, or specific challenges they face in the supply chain. This shows your engagement and interest in the role.
