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- Tasks: Lead and manage supply chain operations, logistics, and customer service for Leon Cycle.
- Company: Join Leon Cycle, a fast-growing e-bike business with a global presence since 2014.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of an innovative team making a positive impact in the e-bike industry.
- Qualifications: 10-15 years in operations management, fluent in English and Chinese, retail or E-Commerce experience required.
- Other info: Opportunity to build and mentor a diverse team while driving business success.
The predicted salary is between 54000 - 84000 £ per year.
Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide. With strong growth and expansions in place, we are now seeking sales professionals to join us as EU Head of Supply Chain in London.
The role will include but not be limited to:
- Management and leadership of Leon Cycle operations including but not limited to demand plan, warehouse and logistics and after-sales customer service operations.
- Business partner with BD Managers and Retail Managers across the whole of Europe to ensure all supply chain, domestic logistical issues and warehouse operations are running efficiently to support business sales growth.
- Business partner with team in China to be up to date on all incoming stocks and inventory, ensure full utilization of warehouse space and ensure accurate inventory count, lead a team of warehouse/logistics specialists if needed.
- Build, mentor and lead a team of after-sales customer service support staff to tend to all customer enquiries from B2B (existing and new dealer enquiries), B2C (online E-Commerce and online website enquiries) to ensure 5 star ratings for all customer support and feedback.
- Build and establish SOPs and protocols for Customer Support team.
- Manage technicians and all inventory returns, escalate any critical returns/faults/product safety issues on a weekly and monthly report to CEO.
- Manage any other adhoc operations duties related to supply chain operations as and when needed.
The ideal candidate should exhibit:
- 10-15 years of operations management and support experience with supply chain, logistics, warehouse and after-sales customer support exposures.
- Previously worked for a retail/trading and/or E-Commerce business.
- Proven ability to lead a team of 10-15 staff.
- English and Chinese fluency.
- Ability to build, set up, direct and manage a team of operational staff spanning warehouse, logistics, customer support and administration.
- Strong leader mindset but with hands-on ability to also handle daily execution if needed.
- Has worked in a small to mid-size business before who can multi-task.
EU-Head of Supply Chain employer: LEON CYCLE
Contact Detail:
LEON CYCLE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU-Head of Supply Chain
✨Tip Number 1
Network with professionals in the e-bike and supply chain industry. Attend relevant trade shows, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into Leon Cycle's operations and culture.
✨Tip Number 2
Familiarise yourself with the latest trends in supply chain management, especially in the e-commerce sector. Being knowledgeable about current technologies and methodologies will demonstrate your commitment to the role and your ability to lead effectively.
✨Tip Number 3
Prepare to discuss your experience in managing teams and operations in a fast-paced environment. Be ready to share specific examples of how you've successfully led teams and improved processes in previous roles, particularly in logistics and customer support.
✨Tip Number 4
Research Leon Cycle’s product range and their market presence. Understanding their business model and customer base will help you tailor your discussions and show that you're genuinely interested in contributing to their growth.
We think you need these skills to ace EU-Head of Supply Chain
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply chain management, logistics, and customer support. Use specific examples from your past roles that demonstrate your leadership skills and ability to manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Leon Cycle. Discuss how your 10-15 years of experience aligns with their needs, particularly in operations management and your fluency in English and Chinese.
Showcase Your Achievements: Include quantifiable achievements in your application. For instance, mention any successful projects you've led that improved supply chain efficiency or enhanced customer satisfaction ratings.
Research Leon Cycle: Familiarise yourself with Leon Cycle's products and business model. Understanding their operations and market presence will help you tailor your application and prepare for potential interview questions.
How to prepare for a job interview at LEON CYCLE
✨Research Leon Cycle Thoroughly
Before the interview, make sure to dive deep into Leon Cycle's history, product range, and market presence. Understanding their e-bike models and how they operate across different countries will show your genuine interest in the company and its mission.
✨Demonstrate Leadership Experience
Given the role's emphasis on management and leadership, be prepared to share specific examples of how you've successfully led teams in supply chain or logistics. Highlight your ability to mentor and build effective teams, as this is crucial for the position.
✨Showcase Your Multilingual Skills
Fluency in English and Chinese is a key requirement for this role. Be ready to discuss your language skills and how they have helped you in previous roles, especially in dealing with international teams or clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios related to supply chain operations. Think about challenges you've faced in logistics or customer service and how you resolved them, as this will demonstrate your hands-on approach.
