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- Tasks: Lead and manage supply chain operations, logistics, and customer service for an expanding e-bike business.
- Company: Join Leon Cycle, a fast-growing e-bike company with operations in over 10 countries since 2014.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration across Europe.
- Why this job: Be part of a passionate team driving sustainable transport solutions while enhancing customer experiences.
- Qualifications: 10-15 years in operations management, fluent in English and Chinese, with retail or E-Commerce experience.
- Other info: Ideal for leaders who thrive in fast-paced settings and enjoy hands-on problem-solving.
The predicted salary is between 43200 - 72000 £ per year.
Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide. With strong growth and expansions in place, we are now seeking sales professionals to join us as EU Head of Supply Chain in London.
The role will include but not limited to:
- Management and leadership of Leon Cycle operations including but not limited to demand plan, warehouse and logistics and after-sales customer service operations.
- Business partner with BD Managers and Retail Managers across whole of Europe to ensure all supply chain, domestic logistical issues and warehouse operations is running efficiently to support business sales growth.
- Business partner with team in China to be up to date on all incoming stocks and inventory, ensure full utilization of warehouse space and ensure accurate inventory count, lead a team of warehouse/logistics specialist if needed.
- Build, mentor and lead a team of after-sales customer service support staff to tend to all customer enquiries from B2B (existing and new dealer enquiries), B2C (online E-Commerce and online website enquiries) to ensure 5 star ratings for all customer support and feedbacks.
- Build and establish SOPs and protocols for Customer Support team.
- Manage technicians and all inventory returns, escalate any critical returns/faults/product safety issues on a weekly and monthly report to CEO.
- Manage any other adhoc operations duties related to supply chain operations as and when needed.
The ideal candidate should exhibit:
- 10-15 years of operations management and support experience with supply chain, logistics, warehouse and after-sales customer support exposures.
- Previously worked for a retail / trading and/or E-Commerce business.
- Proven ability to lead a team of 10-15 staff.
- English and Chinese fluency.
- Ability to build, set up, direct and manage a team of operational staff spanning warehouse, logistics, customer support and administration.
- Strong leader mindset but with hands-on ability to also handle daily execution if needed.
- Has worked in a small to mid size business before who can multi-task.
EU-Head of Supply Chain employer: LEON CYCLE
Contact Detail:
LEON CYCLE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU-Head of Supply Chain
✨Tip Number 1
Familiarise yourself with the e-bike industry and Leon Cycle's specific offerings. Understanding their product range and market position will help you demonstrate your knowledge during discussions and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the supply chain and logistics sectors, especially those with experience in e-commerce or retail. Engaging with industry contacts can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing teams. Be ready to share specific examples of how you've successfully led operations in previous roles, particularly in fast-paced environments similar to Leon Cycle.
✨Tip Number 4
Brush up on your Chinese language skills if necessary, as fluency is a requirement for this role. Being able to communicate effectively with the team in China will be crucial for managing inventory and logistics.
We think you need these skills to ace EU-Head of Supply Chain
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the EU Head of Supply Chain position. Tailor your application to highlight relevant experience in operations management, logistics, and customer support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 10-15 years of experience in supply chain and logistics. Provide specific examples of how you've successfully managed teams and improved operational efficiency in previous roles.
Showcase Leadership Skills: Demonstrate your leadership abilities by including examples of how you've built and mentored teams in the past. Mention any specific achievements that showcase your capability to lead a diverse team effectively.
Tailor Your Application: Customise your cover letter to reflect your understanding of Leon Cycle's business model and values. Mention your fluency in English and Chinese, as well as your experience in retail or E-Commerce, to align with their needs.
How to prepare for a job interview at LEON CYCLE
✨Research Leon Cycle Thoroughly
Before the interview, make sure to dive deep into Leon Cycle's history, product range, and market presence. Understanding their e-bike models and how they operate in different regions will show your genuine interest and help you align your experience with their needs.
✨Highlight Relevant Experience
Given the role's focus on supply chain management, logistics, and customer service, be prepared to discuss specific examples from your past that demonstrate your expertise in these areas. Use metrics to showcase your achievements, such as improvements in efficiency or customer satisfaction ratings.
✨Demonstrate Leadership Skills
As the EU Head of Supply Chain, you'll need to lead a team effectively. Share experiences where you've successfully managed teams, mentored staff, or implemented new processes. Emphasise your hands-on approach and ability to motivate others.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about Leon Cycle's future plans, challenges in the supply chain, or their expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
