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- Tasks: Lead global supply chain operations and ensure efficient logistics and customer support.
- Company: Join Leon Cycle, a fast-growing e-bike business with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting chance to shape the future of e-bikes across multiple regions.
- Why this job: Make a real impact in a thriving industry while leading a passionate team.
- Qualifications: 8-12 years in operations management, fluent in English and Chinese, strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide. With strong growth and expansions in place, we are now seeking sales professionals to join us as Global Supply Chain Manager in London.
The role will include but not limited to:
- Management and leadership of Leon Cycle operations including but not limited to demand plan, warehouse and logistics and after-sales customer service operations.
- Business partner with BD Managers and Retail Managers across whole of Europe and North America to ensure all supply chain, domestic logistical issues and warehouse operations is running efficiently to support business sales growth.
- Business partner with team in Suzhou China to be up to date on all incoming stocks and inventory, ensure full utilization of warehouse space and ensure accurate inventory count, lead a team of warehouse/logistics specialist if needed.
- Build, mentor and lead a team of after-sales customer service support staff to tend to all customer enquiries from B2B (existing and new dealer enquiries), B2C (online E-Commerce and online website enquiries) to ensure 5 star ratings for all customer support and feedbacks.
- Build and establish SOPs and protocols for Customer Support team.
- Manage technicians and all inventory returns, escalate any critical returns/faults/product safety issues on a weekly and monthly report to CEO.
- Manage any other adhoc operations duties related to supply chain operations as and when needed.
The ideal candidate should exhibit:
- 8-12 years of operations management and support experience with supply chain, logistics, warehouse and after-sales customer support exposures.
- Previously worked for a retail / trading and/or E-Commerce business.
- Proven ability to lead a team of 2-3 staff.
- English and Chinese fluency.
- Ability to build, set up, direct and manage a team of operational staff spanning warehouse, logistics, customer support and administration.
- Strong leader mindset but with hands-on ability to also handle daily execution if needed.
- Has worked in a small to mid size business before who can multi-task.
Global Supply Chain Manager in City of London employer: LEON CYCLE
Contact Detail:
LEON CYCLE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Supply Chain Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply chain and logistics sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past successes in operations management. This will help you stand out during interviews and give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your experience in managing supply chains and leading teams effectively.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your relevant experience in e-commerce and logistics, and let us know how you can contribute to our growth at Leon Cycle.
We think you need these skills to ace Global Supply Chain Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Global Supply Chain Manager role. Highlight your experience in operations management, logistics, and customer support, as these are key areas for us at Leon Cycle.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved supply chain processes in your previous roles.
Showcase Your Leadership Skills: We want to see your leadership style! Include details about how you've built and mentored teams in the past, especially in fast-paced environments like retail or E-Commerce.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at LEON CYCLE
✨Know Your Supply Chain Inside Out
Before the interview, make sure you brush up on your knowledge of supply chain management, especially in the context of e-commerce and retail. Be ready to discuss specific strategies you've implemented in previous roles that improved efficiency or customer satisfaction.
✨Showcase Your Leadership Skills
Leon Cycle is looking for someone who can lead a team effectively. Prepare examples of how you've built and mentored teams in the past. Highlight any challenges you faced and how you overcame them to ensure your team's success.
✨Be Ready to Discuss Cross-Cultural Collaboration
Since the role involves working with teams in different countries, be prepared to talk about your experience in cross-cultural environments. Share specific instances where you successfully navigated language barriers or cultural differences to achieve business goals.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've tackled logistical issues or improved after-sales support. Leon Cycle values proactive problem solvers, so be ready to explain your thought process and the outcomes of your actions.