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- Tasks: Assist customers and employees with IT issues in a remote setting.
- Company: Dynamic technology agency in the UK with a focus on innovation.
- Benefits: Salary of £28,000 plus a 10% discretionary bonus.
- Why this job: Join a supportive team and enhance your tech skills while working remotely.
- Qualifications: Experience in technical customer care and strong communication skills.
- Other info: 12-month fixed-term contract covering maternity leave.
The predicted salary is between 28000 - 28000 £ per year.
A technology agency in the UK is seeking a Junior Support Analyst for a remote position covering maternity leave for 12 months. The role involves assisting both internal employees and external customers with IT issues and navigating platforms.
Candidates should have prior experience in technical customer care and excellent communication skills.
The position offers a salary of £28,000 per annum plus a 10% discretionary bonus.
Remote Junior Support Analyst – Enterprise SaaS (12m FTC) employer: Leo Technology
Contact Detail:
Leo Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Junior Support Analyst – Enterprise SaaS (12m FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Junior Support Analyst role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common technical support scenarios and practice your communication skills. We want you to shine when discussing how you can help both internal teams and customers with their IT issues.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled technical challenges in the past. This will demonstrate your ability to handle the demands of the role effectively.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote Junior Support Analyst – Enterprise SaaS (12m FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical customer care. We want to see how you've helped others with IT issues before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Junior Support Analyst role. Share your passion for helping people and your knack for problem-solving.
Show Off Your Communication Skills: Since this role involves assisting both internal employees and external customers, we need to see your excellent communication skills in action. Use clear and concise language in your application to demonstrate this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Leo Technology
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies and platforms mentioned in the job description. Familiarise yourself with common IT issues and solutions, as well as the tools used for customer support. This will show your potential employer that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might want to do a mock interview with a friend or family member where you explain how to troubleshoot common IT problems. This will help you articulate your thoughts clearly during the actual interview.
✨Showcase Your Customer Care Experience
Prepare examples from your previous roles where you successfully assisted customers or resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle real-world scenarios effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or the specific challenges faced by the support team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
