At a Glance
- Tasks: Lead the transformation of onboarding and implementation in a dynamic SaaS EdTech environment.
- Company: Join a growing SaaS EdTech company with a focus on innovation and inclusivity.
- Benefits: Competitive salary, remote-first work culture, and opportunities for professional growth.
- Other info: Be part of a diverse team that values different backgrounds and perspectives.
- Why this job: Make a significant impact by redesigning processes and enhancing customer experiences.
- Qualifications: Proven experience in SaaS implementation and strong leadership skills required.
The predicted salary is between 70000 - 80000 € per year.
Role Overview:
Our client, a growing SaaS EdTech, are looking for an experienced Head of Implementation to lead a major transformation of its onboarding and implementation function. This is not a traditional delivery management role. The business is undergoing an ambitious operational transformation, and this position sits at the heart of it. The successful candidate will be tasked with redesigning the implementation function from the ground up with the goal of creating a faster, more scalable, lower-effort onboarding experience for both customers and internal teams.
This role is ideal for someone who has successfully transformed an implementation or onboarding function before and wants the autonomy to do it again in a business where the impact will be highly visible. Rather than managing a personal portfolio of projects, your focus will be on driving operational excellence, improving scalability, embedding automation, and building a high-performing team capable of delivering consistently exceptional customer experiences.
You'll work cross-functionally with Product, Technology, Customer Success, Sales, and Support teams to reshape how implementations are delivered and continuously improve the customer journey.
Key Responsibilities:
- Transformation & Operational Improvement
- Team Leadership
- Cross-Functional Collaboration
What We're Looking For:
Essential Experience
- Proven experience within a similar position in a SaaS environment
- A strong track record of leading successful implementation, onboarding, or operational transformation programmes
- Experience leading and developing teams through significant change
- Strong stakeholder management skills, including engagement with senior customer contacts
- Commercially aware, with an understanding of how onboarding impacts customer retention and revenue
- Excellent communication skills with the ability to influence across all levels
- Experience working with implementation and project management tools
Desirable
- Experience within regulated or compliance-led sectors
- Familiarity with Planhat
If you've successfully transformed an implementation function before and are looking for a role where you can make a lasting impact, we'd love to hear from you.
Head of Implementation in London employer: Leo Technology
As a remote-first SaaS EdTech company, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to drive meaningful change. With a focus on operational transformation, we offer exceptional growth opportunities for those looking to lead innovative projects while enjoying the flexibility of remote work. Join us to be part of a collaborative team that values diverse perspectives and is committed to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Implementation in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS EdTech space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. This will help you tailor your answers and show them you're genuinely interested in making an impact.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've transformed implementation functions in the past. Highlight your successes and the measurable impact you've made – numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and making a difference in the EdTech world.
We think you need these skills to ace Head of Implementation in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Implementation role. Highlight your experience in transforming onboarding functions and leading teams through change. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your past experiences make you the perfect fit. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive operational excellence and improve customer journeys. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Leo Technology
✨Know Your Transformation Stories
Be ready to share specific examples of how you've successfully transformed an implementation or onboarding function in the past. Highlight the challenges you faced, the strategies you employed, and the measurable outcomes. This will show your potential employer that you have the experience they’re looking for.
✨Understand the SaaS Landscape
Brush up on the latest trends and challenges in the SaaS EdTech space. Familiarise yourself with how onboarding impacts customer retention and revenue. This knowledge will help you speak confidently about how you can drive operational excellence in their organisation.
✨Showcase Your Leadership Skills
Prepare to discuss your approach to leading teams through significant change. Think about how you’ve developed high-performing teams in the past and be ready to share your strategies for fostering collaboration across different functions like Product, Technology, and Customer Success.
✨Engage with Stakeholders
Demonstrate your strong stakeholder management skills by preparing questions that show your understanding of their business needs. Ask about their current implementation challenges and how they envision the transformation process. This will not only show your interest but also your ability to influence at all levels.
