Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure customer satisfaction and build long-term relationships with enterprise clients.
- Company: Join a leading global company in retail loyalty solutions.
- Benefits: Competitive salary, bonus potential, and hybrid working model.
- Other info: Dynamic team culture that values diversity and inclusion.
- Why this job: Make a real impact by helping clients maximise their platform value.
- Qualifications: Experience as a Customer Success Manager in SaaS is essential.
The predicted salary is between 50000 - 65000 £ per year.
The Role:
Leo Technology have partnered with a long standing client to help them make a critical hire for their customer success team! This multi-national company are the market leaders in retail loyalty solutions. With an enterprise client base including Sainsburys, Tesco, Walmart, Woolworths, and Asda, they are looking for a talented CSM to join them and work proactively with their accounts to ensure maximum value is generated whilst also focusing on building long-term relationships.
As the Customer Success Manager you will prioritise the needs and satisfaction of their customers. You will work closely with a mixture of SME and Enterprise customers to ensure they are deriving value from the platform and understand the best practices relevant to their industries. You will collaborate with the Account Management team to identify opportunities to up-sell and cross-sell products and services to clients. You will also work closely with the Product teams to provide detailed client feedback to support the improvement and growth of the platform. This is an incredibly exciting opportunity for an experienced CSM who is looking to take their career to the next level with a global (and growing) business!
The Person:
- Proven experience as a Customer Success Manager
- Experience working as a CSM for a SaaS product (ideally enterprise level)
- A desire to solve customer problems and create customer happiness
- Presenting and communication skills, in person and on video calls
- Experience in a customer facing role
- Retail knowledge is desirable, but not essential
Interview Process:
- 1st stage: Call with the hiring manager
- 2nd stage: Panel interview
- 3rd stage: HR culture chat
Important Notice: We are expecting a high volume of applications for this role and while we do our best to respond to as many applicants as we can, it isn’t always possible to get back to everyone. With this in mind, if you have not heard from a member of our team within 2 weeks of submitting your CV, please assume that your application has not been successful on this occasion.
Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.
Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website.
Customer Success Manager in London employer: Leo Technology
Contact Detail:
Leo Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or use online platforms to simulate the interview process. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and potentially even a referral!
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience with SaaS products and any relevant achievements that showcase your ability to solve customer problems and create happiness.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your skills align with the needs of our clients. Don’t forget to mention your experience in building long-term relationships!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your presenting and communication skills in your application. Whether it's through your CV or cover letter, let us see how you can engage with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Leo Technology
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management, especially in a SaaS context. Understand key metrics like NPS and CSAT, and be ready to discuss how you've used these in your previous roles.
✨Research the Company and Its Clients
Dive deep into Leo Technology and their client base. Familiarise yourself with their retail loyalty solutions and think about how you can add value to their existing customers. Mentioning specific clients like Sainsbury's or Tesco during your interview will show that you're genuinely interested.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical customer issues. Think of examples from your past experience where you turned a challenging situation into a success story. This will demonstrate your problem-solving skills and ability to create customer happiness.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to communicate effectively both in person and over video calls. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with presenting yourself.