At a Glance
- Tasks: Lead the transformation of onboarding and implementation in a dynamic SaaS EdTech environment.
- Company: Join a growing SaaS EdTech company with a focus on innovation and operational excellence.
- Benefits: Competitive salary, remote-first work culture, and opportunities for professional growth.
- Other info: Inclusive workplace that values diversity and encourages applicants from all backgrounds.
- Why this job: Make a significant impact by redesigning processes and enhancing customer experiences.
- Qualifications: Proven experience in SaaS implementation and strong leadership skills required.
The predicted salary is between 70000 - 80000 £ per year.
Role Overview:
Our client, a growing SaaS EdTech, are looking for an experienced Head of Implementation to lead a major transformation of its onboarding and implementation function. This is not a traditional delivery management role. The business is undergoing an ambitious operational transformation, and this position sits at the heart of it. The successful candidate will be tasked with redesigning the implementation function from the ground up with the goal of creating a faster, more scalable, lower-effort onboarding experience for both customers and internal teams.
This role is ideal for someone who has successfully transformed an implementation or onboarding function before and wants the autonomy to do it again in a business where the impact will be highly visible. Rather than managing a personal portfolio of projects, your focus will be on driving operational excellence, improving scalability, embedding automation, and building a high-performing team capable of delivering consistently exceptional customer experiences.
You'll work cross-functionally with Product, Technology, Customer Success, Sales, and Support teams to reshape how implementations are delivered and continuously improve the customer journey.
Key Responsibilities:
- Transformation & Operational Improvement
- Team Leadership
- Cross-Functional Collaboration
What We're Looking For:
Essential Experience
- Proven experience within a similar position in a SaaS environment
- A strong track record of leading successful implementation, onboarding, or operational transformation programmes
- Experience leading and developing teams through significant change
- Strong stakeholder management skills, including engagement with senior customer contacts
- Commercially aware, with an understanding of how onboarding impacts customer retention and revenue
- Excellent communication skills with the ability to influence across all levels
- Experience working with implementation and project management tools
Desirable
- Experience within regulated or compliance-led sectors
- Familiarity with Planhat
If you've successfully transformed an implementation function before and are looking for a role where you can make a lasting impact, we'd love to hear from you.
Important Notice: We are expecting a high volume of applications for this role and while we do our best to respond to as many applicants as we can, it isn't always possible to get back to everyone. With this in mind, if you've not heard from a member of our team within 2 weeks of submitting your CV, please assume that your application has not been successful on this occasion.
Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.
Head of Implementation employer: Leo Technology
As a remote-first SaaS EdTech company, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to drive meaningful change. With a focus on operational transformation, we offer exceptional growth opportunities for those looking to lead innovative projects and make a significant impact in the education sector. Our commitment to employee development, coupled with a collaborative environment, ensures that every team member can thrive and contribute to our mission of enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Implementation
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS EdTech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your transformation success stories! Be ready to discuss specific examples of how you've improved onboarding or implementation processes in the past. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and making an impact.
We think you need these skills to ace Head of Implementation
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Implementation role. Highlight your experience in transforming onboarding functions and leading teams through change. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your past experiences make you the perfect fit. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive operational excellence and improve customer journeys. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Leo Technology
✨Know Your Transformation Stories
Make sure you have specific examples ready that showcase your experience in transforming implementation or onboarding functions. Highlight the challenges you faced, the strategies you employed, and the results you achieved. This will demonstrate your capability to lead change effectively.
✨Understand the SaaS Landscape
Familiarise yourself with the current trends and challenges in the SaaS EdTech space. Be prepared to discuss how these factors influence onboarding and implementation processes. Showing that you’re up-to-date will impress interviewers and show your commitment to the industry.
✨Emphasise Cross-Functional Collaboration
Since this role involves working closely with various teams, be ready to talk about your experience in cross-functional collaboration. Share examples of how you’ve successfully engaged with Product, Technology, and Customer Success teams to improve implementation processes.
✨Showcase Your Stakeholder Management Skills
Prepare to discuss how you've managed relationships with senior stakeholders in previous roles. Highlight your communication skills and how you’ve influenced decisions at all levels. This is crucial for a role that requires strong stakeholder engagement.
