At a Glance
- Tasks: Lead the transformation of onboarding and implementation in a dynamic SaaS EdTech environment.
- Company: Join a growing SaaS EdTech company with a focus on innovation and inclusivity.
- Benefits: Competitive salary, remote-first work culture, and opportunities for professional growth.
- Other info: Be part of a diverse team that values different backgrounds and perspectives.
- Why this job: Make a real impact by redesigning processes and enhancing customer experiences.
- Qualifications: Proven experience in SaaS implementation and strong leadership skills required.
The predicted salary is between 70000 - 80000 € per year.
Role Overview:
Salary: £70,000-£80,000 per annum
Location: Remote-first (offices in London - Candidates must be based in England)
Interviews - w/c 1st June
The Opportunity:
Our client, a growing SaaS EdTech, are looking for an experienced Head of Implementation to lead a major transformation of its onboarding and implementation function. This is not a traditional delivery management role. The business is undergoing an ambitious operational transformation, and this position sits at the heart of it. The successful candidate will be tasked with redesigning the implementation function from the ground up with the goal of creating a faster, more scalable, lower-effort onboarding experience for both customers and internal teams.
This role is ideal for someone who has successfully transformed an implementation or onboarding function before and wants the autonomy to do it again in a business where the impact will be highly visible. Rather than managing a personal portfolio of projects, your focus will be on driving operational excellence, improving scalability, embedding automation, and building a high-performing team capable of delivering consistently exceptional customer experiences. You'll work cross-functionally with Product, Technology, Customer Success, Sales, and Support teams to reshape how implementations are delivered and continuously improve the customer journey.
Key Responsibilities:
- Transformation & Operational Improvement
- Team Leadership
- Cross-Functional Collaboration
What We're Looking For:
Essential Experience
- Proven experience within a similar position in a SaaS environment
- A strong track record of leading successful implementation, onboarding, or operational transformation programmes
- Experience leading and developing teams through significant change
- Strong stakeholder management skills, including engagement with senior customer contacts
- Commercially aware, with an understanding of how onboarding impacts customer retention and revenue
- Excellent communication skills with the ability to influence across all levels
- Experience working with implementation and project management tools
Desirable
- Experience within regulated or compliance-led sectors
- Familiarity with Planhat
If you've successfully transformed an implementation function before and are looking for a role where you can make a lasting impact, we'd love to hear from you.
Important Notice:
We are expecting a high volume of applications for this role and while we do our best to respond to as many applicants as we can, it isn't always possible to get back to everyone. With this in mind, if you've not heard from a member of our team within 2 weeks of submitting your CV, please assume that your application has not been successful on this occasion.
Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.
Leo Technology Limited is acting as an Employment Agency in relation to this vacancy.
Implementation An in London employer: Leo Technology Limited
At Leo Technology, we pride ourselves on being an exceptional employer that champions innovation and inclusivity within the SaaS EdTech sector. Our remote-first culture allows for flexibility while fostering collaboration across teams, ensuring that every employee has the opportunity to contribute to transformative projects that enhance customer experiences. With a strong focus on professional development and operational excellence, we empower our team members to lead impactful changes in a supportive environment, making this an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation An in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS EdTech space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Implementation An in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Head of Implementation. Highlight your experience in transforming onboarding processes and leading teams through change. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about SaaS EdTech and how you can drive operational excellence. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to improve scalability and customer experiences. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Leo Technology Limited
✨Know Your Transformation Stories
Be ready to share specific examples of how you've successfully transformed an implementation or onboarding function in the past. Highlight the challenges you faced, the strategies you employed, and the measurable outcomes. This will show your potential employer that you have the experience they’re looking for.
✨Understand Cross-Functional Collaboration
Since this role involves working with various teams like Product, Technology, and Customer Success, brush up on how you’ve collaborated across departments before. Prepare to discuss how you’ve influenced stakeholders at different levels and how you can foster teamwork to improve the customer journey.
✨Showcase Your Leadership Skills
As a Head of Implementation, you'll need to lead a team through significant change. Think about your leadership style and be prepared to discuss how you motivate and develop your team. Share examples of how you've built high-performing teams and driven operational excellence in previous roles.
✨Familiarise Yourself with Relevant Tools
If you have experience with implementation and project management tools, make sure to mention them during the interview. If you're familiar with Planhat or similar platforms, highlight this knowledge as it could give you an edge. Showing that you’re tech-savvy will resonate well with a SaaS EdTech company.
