At a Glance
- Tasks: Lead the transformation of onboarding and implementation in a dynamic SaaS EdTech environment.
- Company: Join a growing SaaS EdTech company focused on innovation and operational excellence.
- Benefits: Competitive salary, remote-first work culture, and opportunities for impactful leadership.
- Other info: Inclusive workplace that values diversity and encourages applicants from all backgrounds.
- Why this job: Make a lasting impact by redesigning implementation processes for exceptional customer experiences.
- Qualifications: Proven experience in SaaS implementation and strong team leadership skills required.
The predicted salary is between 70000 - 80000 € per year.
Role Overview:
Salary: £70,000-£80,000 per annum
Location: Remote-first (offices in London - Candidates must be based in England)
Interviews - w/c 1st June
The Opportunity:
Our client, a growing SaaS EdTech, are looking for an experienced Head of Implementation to lead a major transformation of its onboarding and implementation function. This is not a traditional delivery management role. The business is undergoing an ambitious operational transformation, and this position sits at the heart of it. The successful candidate will be tasked with redesigning the implementation function from the ground up with the goal of creating a faster, more scalable, lower-effort onboarding experience for both customers and internal teams.
This role is ideal for someone who has successfully transformed an implementation or onboarding function before and wants the autonomy to do it again in a business where the impact will be highly visible. Rather than managing a personal portfolio of projects, your focus will be on driving operational excellence, improving scalability, embedding automation, and building a high-performing team capable of delivering consistently exceptional customer experiences. You'll work cross-functionally with Product, Technology, Customer Success, Sales, and Support teams to reshape how implementations are delivered and continuously improve the customer journey.
Key Responsibilities:
- Transformation & Operational Improvement
- Team Leadership
- Cross-Functional Collaboration
What We’re Looking For:
Essential Experience
- Proven experience within a similar position in a SaaS environment
- A strong track record of leading successful implementation, onboarding, or operational transformation programmes
- Experience leading and developing teams through significant change
- Strong stakeholder management skills, including engagement with senior customer contacts
- Commercially aware, with an understanding of how onboarding impacts customer retention and revenue
- Excellent communication skills with the ability to influence across all levels
- Experience working with implementation and project management tools
Desirable
- Experience within regulated or compliance-led sectors
- Familiarity with Planhat
If you’ve successfully transformed an implementation function before and are looking for a role where you can make a lasting impact, we’d love to hear from you.
Important Notice: We are expecting a high volume of applications for this role and while we do our best to respond to as many applicants as we can, it isn’t always possible to get back to everyone. With this in mind, if you’ve not heard from a member of our team within 2 weeks of submitting your CV, please assume that your application has not been successful on this occasion.
Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.
Leo Technology Limited is acting as an Employment Agency in relation to this vacancy.
Head of Implementation in London employer: Leo Technology Limited
At Leo Technology, we pride ourselves on being an exceptional employer, offering a remote-first work culture that promotes flexibility and work-life balance. Our commitment to employee growth is evident through our focus on operational transformation and the opportunity for you to lead impactful change in the SaaS EdTech space. Join us to be part of a diverse team that values inclusivity and innovation, where your contributions will directly enhance customer experiences and drive the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Implementation in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS EdTech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to implementation and onboarding. Tailor your answers to show how your experience aligns with their transformation goals.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've transformed implementation functions in the past. Use metrics to highlight your impact – numbers speak volumes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our mission to create exceptional customer experiences.
We think you need these skills to ace Head of Implementation in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Implementation role. Highlight your experience in transforming onboarding functions and leading teams through change. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your past experiences make you the perfect fit. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive operational excellence and improve customer journeys. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Leo Technology Limited
✨Know Your Transformation Stories
Be ready to share specific examples of how you've successfully transformed an implementation or onboarding function in the past. Highlight the challenges you faced, the strategies you employed, and the measurable outcomes. This will show your potential employer that you have the experience they’re looking for.
✨Understand Cross-Functional Collaboration
Since this role involves working with various teams like Product, Technology, and Customer Success, brush up on how you’ve collaborated across departments before. Prepare to discuss how you’ve built relationships and driven projects forward by engaging stakeholders at all levels.
✨Showcase Your Leadership Style
As a Head of Implementation, you'll need to lead a team through significant change. Think about your leadership style and be prepared to discuss how you motivate and develop your team. Share examples of how you’ve fostered a high-performing culture and improved team dynamics.
✨Demonstrate Commercial Awareness
Understanding how onboarding impacts customer retention and revenue is crucial. Be ready to discuss your insights on this topic and how you’ve used data to drive decisions in previous roles. This will demonstrate your strategic thinking and alignment with the company’s goals.
