At a Glance
- Tasks: Lead the transformation of onboarding and implementation in a dynamic SaaS EdTech environment.
- Company: Join a growing SaaS EdTech company with a focus on innovation and inclusivity.
- Benefits: Competitive salary, remote-first work culture, and opportunities for impactful change.
- Other info: Be part of a diverse team that values different backgrounds and perspectives.
- Why this job: Make a lasting impact by redesigning customer onboarding experiences from the ground up.
- Qualifications: Proven experience in SaaS implementation and strong leadership skills required.
The predicted salary is between 70000 - 80000 € per year.
Role Overview:
Salary: £70,000-£80,000 per annum
Location: Remote-first (offices in London - Candidates must be based in England)
Interviews - w/c 1st June
The Opportunity:
Our client, a growing SaaS EdTech, are looking for an experienced Head of Implementation to lead a major transformation of its onboarding and implementation function. This is not a traditional delivery management role. The business is undergoing an ambitious operational transformation, and this position sits at the heart of it. The successful candidate will be tasked with redesigning the implementation function from the ground up with the goal of creating a faster, more scalable, lower-effort onboarding experience for both customers and internal teams. This role is ideal for someone who has successfully transformed an implementation or onboarding function before and wants the autonomy to do it again in a business where the impact will be highly visible. Rather than managing a personal portfolio of projects, your focus will be on driving operational excellence, improving scalability, embedding automation, and building a high-performing team capable of delivering consistently exceptional customer experiences. You'll work cross-functionally with Product, Technology, Customer Success, Sales, and Support teams to reshape how implementations are delivered and continuously improve the customer journey.
Key Responsibilities:
- Transformation & Operational Improvement
- Team Leadership
- Cross-Functional Collaboration
What We're Looking For:
Essential Experience:
- Proven experience within a similar position in a SaaS environment
- A strong track record of leading successful implementation, onboarding, or operational transformation programmes
- Experience leading and developing teams through significant change
- Strong stakeholder management skills, including engagement with senior customer contacts
- Commercially aware, with an understanding of how onboarding impacts customer retention and revenue
- Excellent communication skills with the ability to influence across all levels
- Experience working with implementation and project management tools
Desirable:
- Experience within regulated or compliance-led sectors
- Familiarity with Planhat
If you've successfully transformed an implementation function before and are looking for a role where you can make a lasting impact, we'd love to hear from you.
Important Notice:
We are expecting a high volume of applications for this role and while we do our best to respond to as many applicants as we can, it isn't always possible to get back to everyone. With this in mind, if you've not heard from a member of our team within 2 weeks of submitting your CV, please assume that your application has not been successful on this occasion.
Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.
Leo Technology Limited is acting as an Employment Agency in relation to this vacancy.
Head of Implementation employer: Leo Technology Limited
At Leo Technology, we pride ourselves on being a forward-thinking employer that champions innovation and inclusivity in the SaaS EdTech sector. Our remote-first approach allows for flexibility while fostering a collaborative work culture that empowers employees to drive meaningful change and develop their careers. With a focus on operational excellence and team development, we offer unique opportunities for growth and the chance to make a significant impact in transforming customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Implementation
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS EdTech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to implementation and onboarding. Tailor your answers to show how your experience aligns with their transformation goals.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've transformed implementation functions in the past. Use metrics to highlight your impact – numbers speak volumes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and making a difference in the onboarding experience.
We think you need these skills to ace Head of Implementation
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Implementation role. Highlight your experience in transforming onboarding functions and leading teams through change. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your past experiences make you the perfect fit. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive operational excellence and improve customer journeys. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Leo Technology Limited
✨Know Your Transformation Stories
Make sure you have specific examples ready that showcase your experience in transforming implementation functions. Highlight the challenges you faced, the strategies you employed, and the results you achieved. This will demonstrate your capability to lead change effectively.
✨Understand the SaaS Landscape
Familiarise yourself with the current trends and challenges in the SaaS EdTech space. Be prepared to discuss how these factors influence onboarding and implementation processes. Showing that you’re up-to-date will impress interviewers and show your commitment to the role.
✨Emphasise Cross-Functional Collaboration
Since this role involves working with various teams, be ready to discuss your experience in cross-functional collaboration. Share examples of how you’ve successfully engaged with different departments to improve customer experiences and operational efficiency.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current implementation challenges and future goals. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your vision for transformation.
