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- Tasks: Assist in managing the reception desk and ensure guest satisfaction during night shifts.
- Company: Join a prestigious hotel in Surrey, known for excellence in the luxury sector.
- Benefits: Enjoy competitive salary, 28 days leave, free meals, and staff accommodation.
- Why this job: Be part of a dedicated team in a stunning setting, enhancing your hospitality skills.
- Qualifications: Four years of hotel reception experience and a customer-focused approach required.
- Other info: Full-time role with a rota of 5 days on, 2 days off, starting ASAP.
The predicted salary is between 23000 - 30000 £ per year.
Hello All, Leo Recruits are working with a prestigious hotel in Surrey who are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting, the hotel employs some of the most skilled, professional and dedicated people that the industry.
The successful Assistant Night Manager will be expected to:
- Report to the Night Manager and the other Front of House Management
- Be responsible for assisting in the smooth running of the reception desk between the hours of 22:45 and 07:15.
About the Assistant Night Manager Position:
- Elmbridge district of Surrey
- Full Time (40hrs pw)
- Rota: 5 days on 2 days off
- £27,000 (Annual Salary)
- ASAP start
- Permanent
Assistant Night Manager Benefits:
- Competitive Salary
- 28 days annual leave
- Staff accommodation available
- Uniform
- Pension scheme
- Free meals on duty
- Free parking
- Friends and family rates.
Assistant Night Manager Skills & Specification:
- Hotel reception experience for a minimum of four years
- Knowledge of four-star hotel standards
- At least one year's experience of a similar role
- A friendly, welcoming and customer focussed approach and providing a consistently high standard of customer service
- High standard of spoken and written English
- High standard of presentation and etiquette
- Hospitality qualification or working towards would be desirable
- Ability to remain calm under pressure and challenging situations
- Excellent interpersonal skills including telephone manner
- Good administrative skills
- Good team working skills
- Working knowledge of Opera PMS would be an advantage
- Commit to continuous personal development
Assistant Night Manager Key Responsibilities:
- Providing a friendly, welcoming and efficient service to all guests in line with the hotel vision and values
- Ensure all guest requests and enquiries are handled professionally, providing callers with comprehensive information regarding hotel services
- To transfer incoming calls to the relevant department or take a message in their absence
- Ensure all requests are recorded and actioned in accordance with company policy and in an efficient and courteous manner
- To be aware at all times of current business targets and to focus at all times on achieving these targets
- To deputise for the Night Manager and act as Duty Manager in their absence
- Ensure night audit is completed and correct
- Assist with training and onboarding new joiners
- Assist in ensuring the security of the hotel, guests and staff during the night
Assistant Night Manager employer: Leo Recruits
Contact Detail:
Leo Recruits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with the hotel’s values and mission. Understanding what the hotel stands for will help you align your responses during interviews and show that you're genuinely interested in contributing to their vision.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss specific scenarios where you've demonstrated excellent customer service. The role requires a friendly and professional approach, so having examples ready will showcase your suitability for the position.
✨Tip Number 4
Research the Opera PMS system if you’re not already familiar with it. Even a basic understanding can set you apart from other candidates and demonstrate your commitment to continuous personal development.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant hotel reception experience, particularly focusing on your four years in the industry and any specific roles similar to Assistant Night Manager. Emphasise your customer service skills and any hospitality qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of four-star hotel standards. Mention your ability to remain calm under pressure and your commitment to providing excellent customer service.
Highlight Key Skills: In your application, clearly outline your interpersonal skills, telephone manner, and administrative abilities. If you have experience with Opera PMS, make sure to mention it as it could give you an edge.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A high standard of written English is crucial for this role, so ensure your application reflects that.
How to prepare for a job interview at Leo Recruits
✨Showcase Your Customer Service Skills
As an Assistant Night Manager, you'll need to demonstrate a strong customer-focused approach. Prepare examples from your previous experience where you provided exceptional service, especially in challenging situations.
✨Familiarise Yourself with Hotel Standards
Make sure you understand the standards expected in a four-star hotel. Research the specific hotel you're interviewing for and be ready to discuss how you can uphold and enhance their reputation for excellence.
✨Demonstrate Calmness Under Pressure
The role requires you to remain calm during busy or stressful times. Think of scenarios where you've successfully managed pressure and be prepared to share these experiences during the interview.
✨Highlight Teamwork and Leadership Skills
You'll be working closely with the Night Manager and other staff. Be ready to discuss your teamwork experiences and any leadership roles you've taken on, especially in training new joiners or managing shifts.
