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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot a variety of technologies.
- Company: People-focused business with a collaborative culture in Poole, Dorset.
- Benefits: Up to £32,000 salary, profit share, hybrid working, and professional development.
- Other info: Opportunities for career progression and industry-recognised certifications.
- Why this job: Join a growing team and enhance your tech skills while making a real impact.
- Qualifications: Experience in IT support and a passion for technology.
The predicted salary is between 32000 - 32000 £ per year.
Full-time, Permanent
Location: Poole, Dorset (with occasional site visits) - hybrid working available after 6 months
Salary: Up to £32,000 per annum DOE + Profit Share + Benefits
The Opportunity:
If you're an experienced IT Support Engineer looking to join a collaborative, people-focused business where you can develop your technical skills across a broad range of technologies, this is a fantastic opportunity. As the company continues to grow, they are looking for a 2nd Line Support Engineer to join their Helpdesk team. This is a role where you'll gain exposure to a wide range of technologies across IT and telecoms, working closely with clients while developing your expertise in a supportive and forward-thinking environment. You'll be part of a company that values long-term development, encourages progression, and supports you in gaining industry-recognised certifications.
Why This Role Stands Out:
- Salary up to £32,000 per annum (depending on experience)
- Annual profit share
- Benefits
2nd Line Support Engineer employer: Leo Recruitment
Contact Detail:
Leo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on common 2nd Line Support scenarios. Think about how you’d troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for tech! During interviews, talk about the latest technologies you’re excited about and how you’ve used them in past roles. This will help us see your enthusiasm and commitment to growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the 2nd Line Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your IT support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining us at StudySmarter and how you can contribute to our team. Keep it friendly and professional, and let your personality come through.
Showcase Your Technical Skills: In your application, make sure to mention specific technologies and tools you’ve worked with. We love seeing candidates who are passionate about tech, so don’t hold back on sharing your experiences with different systems and software!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Leo Recruitment
✨Know Your Tech
Brush up on the technologies mentioned in the job description. Be ready to discuss your experience with IT support and telecoms, as well as any relevant certifications you hold. This shows you're not just a fit for the role but genuinely interested in the tech side of things.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to work under pressure.
✨Emphasise Teamwork
Since this role is part of a collaborative Helpdesk team, be ready to talk about your experiences working in teams. Highlight how you’ve contributed to team success and how you handle conflicts or challenges within a group setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, opportunities for progression, and the technologies you'll be working with. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.