3rd Line Support Engineer in Gloucester

Location: Poole, Dorset

Salary: Up to £36,000 per annum DOE + Profit Share + Benefits

The Opportunity: If you’re a 3rd Line Support Engineer or IT Project Engineer who enjoys owning projects and being the trusted expert clients rely on, this is a fantastic opportunity to step into a role where your work genuinely makes an impact. As a 3rd Line Support Engineer, you’ll be joining a well-established, employee-owned technology business that has built long-standing relationships with its clients over decades. This is a chance to work across a wide variety of projects - from cloud migrations and infrastructure upgrades to modern workplace solutions - all within a collaborative and forward-thinking environment.

You’ll take the lead across the full project lifecycle, working closely with clients to design, deliver and implement solutions that improve how their businesses operate. If you enjoy variety, responsibility and continuous learning, this role offers all of that and more.

Why This Role Stands Out:

• Salary up to £36,000 per annum (depending on experience)
• Annual profit share through an Employee Ownership Trust
• Project-related bonuses based on successful delivery outcomes
• Market-leading, fully funded training and certifications (worth thousands)
• Clear career progression opportunities within a growing organisation
• Hybrid working model (to be discussed)
• 25 days annual leave plus bank holidays (increasing with service)
• Optional charity volunteering day
• Pension scheme
• Health and wellness programme
• Employee rewards platform
• Free on-site parking
• TOIL or overtime pay for additional hours worked
• Modern office environment designed for productivity and collaboration
• Supportive, team-oriented culture focused on delivering excellence

What the 3rd Line Support Engineer Will Do:

• Take ownership of projects from initial scoping through to delivery and handover, acting as the key point of contact for clients throughout.
• Lead IT projects end-to-end, from requirements gathering and solution design to implementation, testing and handover.
• Act as the main point of contact for clients, providing clear updates and building strong relationships – this will include some travel to customer sites.
• Design and deliver infrastructure and cloud-based solutions tailored to client needs.
• Ensure projects are delivered on time, within scope and to a high standard.
• Document solutions and maintain strong project governance throughout.
• Troubleshoot and resolve complex technical issues across systems and networks.
• Translate technical concepts into clear, understandable language for non-technical stakeholders.

The Technology Environment & What You Need:

This is a hands-on technical role in a modern IT environment, working across cloud, infrastructure, networking and security. They’re looking for someone with a background in Project Engineering or 3rd Line Support who enjoys solving problems, communicating with clients and delivering high-quality solutions.

• Strong experience with Microsoft Azure, including networking, storage, backup and disaster recovery.
• Solid Microsoft 365 administration across security, identity, compliance, Exchange Online and Teams.
• Experience delivering IT projects end-to-end (design, implementation and handover).
• Experience deploying and migrating Windows Server and hybrid cloud environments.
• Good understanding of networking (LAN/WAN, switching, routing, firewalls).
• Strong communication skills, with the ability to engage both technical and non-technical stakeholders.
• Microsoft certification (Associate level or higher preferred).
• Experience working for a Managed Service Provider is advantageous.
• Full UK driving licence and willingness to obtain Security Clearance.

Why You Should Apply:

This is an opportunity to join a business that genuinely invests in its people - not just through training and certifications, but by giving you real ownership, trust and a clear path to progress. As an employee-owned organisation, you’ll directly benefit from the company’s success while working in a culture that values collaboration, longevity and doing things properly. With a strong pipeline of projects and a reputation built over decades, there’s stability, growth and plenty of opportunity to develop your career.

If you’re a 3rd Line Support Engineer or IT Project Engineer looking for a role where you can take ownership, build client relationships and continue to grow technically, this is a great next step.

Apply now or message me directly for a confidential conversation.