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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot across various technologies.
- Company: Join a people-focused, employee-owned tech company in Poole.
- Benefits: Earn up to £32,000, enjoy profit share, and receive extensive training.
- Other info: Enjoy a hybrid working model and a culture that values collaboration.
- Why this job: Grow your skills in a supportive environment with clear career progression.
- Qualifications: 2+ years in IT Helpdesk, strong Microsoft 365 knowledge, and problem-solving skills.
The predicted salary is between 32000 - 32000 £ per year.
Location: Poole, Dorset (with occasional site visits)
Salary: Up to £32,000 per annum DOE + Profit Share + Benefits
The Opportunity: If you’re an experienced IT Support Engineer looking to join a collaborative, people-focused business where you can develop your technical skills across a broad range of technologies, this is a fantastic opportunity. As the company continues to grow, they are looking for a 2nd Line Support Engineer to join their Helpdesk team. This is a role where you’ll gain exposure to a wide range of technologies across IT and telecoms, working closely with clients while developing your expertise in a supportive and forward-thinking environment. You’ll be part of a company that values long-term development, encourages progression, and supports you in gaining industry-recognised certifications.
Why This Role Stands Out:
- Salary up to £32,000 per annum (depending on experience)
- Annual profit share through an Employee Ownership Trust
- Project-related bonuses based on successful delivery outcomes
- Market-leading, fully funded training and certifications (worth thousands)
- Clear career progression opportunities within a growing organisation
- Hybrid working model (to be discussed)
- 25 days annual leave plus bank holidays (increasing with service)
- Optional charity volunteering day
- Pension scheme
- Health and wellness programme
- Employee rewards platform
- Free on-site parking
- TOIL or overtime pay for additional hours worked
- Modern office environment designed for productivity and collaboration
- Supportive, team-oriented culture focused on delivering excellence
What the 2nd Line Support Engineer Will Do:
- Troubleshoot and resolve Helpdesk incidents across IT systems and services
- Provide end-user support alongside back-end troubleshooting (Microsoft 365, servers, networks)
- Manage and prioritise support requests via phone, email and ticketing systems
- Act as an escalation point for 1st Line Engineers and escalate complex issues where required
- Configure and maintain hardware, software and infrastructure environments
- Contribute to documentation, knowledge base improvements and overall service delivery
The Technology Environment & What You Need:
This role will suit someone with a strong Helpdesk background who enjoys problem-solving and working across multiple technologies. At least 2 years’ experience in an IT Helpdesk environment using a PSA/ITSM tool. Strong knowledge of Microsoft 365 and Windows/MacOS environments. Experience supporting server technologies (Active Directory, DNS, DHCP, Group Policy). Understanding of networking fundamentals (LAN, VPNs, routing, connectivity). Experience with remote support and monitoring tools (e.g. Datto RMM, TeamViewer). Strong communication, organisation and incident management skills. Full UK driving licence.
Desirable:
- Microsoft 365 certifications or working towards them
- Knowledge of Azure, firewalls or disaster recovery solutions
- Experience with VoIP systems and business connectivity
Why You Should Apply:
This is an opportunity to join a business that genuinely invests in its people - not just through training and certifications, but by giving you real ownership, trust and a clear path to progress. As an employee-owned organisation, you’ll directly benefit from the company’s success while working in a culture that values collaboration, longevity and doing things properly. With a strong focus on employee development, long-term progression, and a supportive team culture, this is an excellent opportunity for someone looking to build a lasting career in IT support. If you’re an IT Helpdesk Engineer or 2nd Line Support Engineer looking for a role where you can expand your skills, work with a wide range of technologies, and be part of a collaborative and growing business, this role offers both stability and progression.
Apply now or message me directly for a confidential conversation. You don’t need a perfect CV to start the discussion.
2nd Line Support Engineer in Bradford employer: Leo Recruitment Limited
Contact Detail:
Leo Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to 2nd Line Support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your projects, certifications, and any relevant experience. This gives potential employers a tangible way to see what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our team and grow with us.
We think you need these skills to ace 2nd Line Support Engineer in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 2nd Line Support Engineer role. Highlight your IT Helpdesk background and any relevant technologies you've worked with, like Microsoft 365 or server support.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our team. Share specific examples of your problem-solving skills and how you've helped clients in the past.
Showcase Your Technical Skills: In your application, don't forget to mention your experience with tools like PSA/ITSM and remote support software. We want to see your technical expertise shine through, so be specific about what you've used and how.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Leo Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows/MacOS environments, and server technologies like Active Directory and DNS. Being able to discuss these topics confidently will show that you're not just familiar with them, but that you can troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents you've resolved, especially those involving complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you approach problem-solving in a Helpdesk environment.
✨Communicate Clearly and Effectively
As a 2nd Line Support Engineer, communication is key. Practice explaining technical concepts in simple terms, as you'll need to support end-users who may not be tech-savvy. This will highlight your ability to bridge the gap between technical jargon and user-friendly language.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals. Plus, it gives you a chance to engage with the interviewers!