At a Glance
- Tasks: Lead supply chain excellence and ensure product availability for patients in the UK.
- Company: Join LEO Pharma, a global leader in medical dermatology with a collaborative culture.
- Benefits: Competitive salary, professional growth opportunities, and a chance to make a real impact.
- Other info: Dynamic team environment with opportunities for travel and collaboration across functions.
- Why this job: Shape smarter supply decisions and help ensure patients access vital products.
- Qualifications: Degree in Business Operations or related field; experience in supply chain or logistics.
The predicted salary is between 45000 - 55000 £ per year.
Join LEO Pharma as our Supply Chain & Customer Relations Manager, UK (12-month Fixed Term Contract) where you will sit at the heart of our UK affiliate operations in Maidenhead. This is a highly visible role connecting commercial ambition with supply chain excellence, partnering across local, regional and global teams to drive availability, accuracy, and continuous improvement.
Your Role
As Supply Chain & Customer Relations Manager, you will ensure excellent professional supply chain services for the UK market, helping secure reliable product availability for patients. You will lead demand planning, forecasting and local integrated business planning (IBP) activities, while building strong operational relationships with wholesalers, distributors, third-party partners, manufacturing partners and internal stakeholders.
You will be responsible for:
- Leading the monthly IBP cycle for the UK, including Market Demand Reviews and alignment with Commercial, Finance and Production
- Managing demand planning, forecast accuracy, inventory levels, back orders, stock-out mitigation and gross sales versus budget/forecast
- Coordinating orders and shipments with production sites, distributors, third-party logistics providers and other supply chain partners
- Supporting launches, acquisitions, divestments and portfolio optimisation - managing a product item throughout its full "life" in the supply chain - from launch to discontinuation.
- Driving continuous improvement across supply chain processes, third-party logistics setups, distribution models, sustainability reporting and packaging compliance
You will also develop and maintain robust product information files, support key systems connecting prescribers and dispensers with LEO products, manage operational relationships with homecare providers, and act as an initial point of contact for Medical Information referrals. With a LEAN mindset, you will challenge current ways of working and turn insight into practical improvements.
To succeed in this role, you will bring deep supply chain expertise, commercial understanding and the ability to translate complex data into clear business decisions. You are confident partnering across functions and with external partners, and you understand how high-quality supply processes support patient access and business performance.
We are looking for:
- A Degree in Business Operations, Supply Chain, Finance, Logistics or a related field, or equivalent by experience
- Demonstrable experience in a similar supply chain, logistics, distribution or business partnering role, ideally from within a mid-size pharmaceutical organisation with an awareness of regulatory requirements and GDP responsibilities
- Deep understanding of end-to-end supply chain processes, trade processes and demand planning
- Experience with Sales & Operations Planning / Integrated Business Planning processes, forecasting, inventory management and KPI-driven performance improvement
- Advanced Microsoft Office skills, especially Excel; SAP experience is highly desirable
As an individual, you are proactive, collaborative and accountable. You enjoy solving problems, influencing stakeholders, challenging the status quo and staying calm when priorities are complex. Please note there is a requirement to work from our UK Head Office in Maidenhead, a minimum of two days per week. There is also some travel required in this role.
Your New Team
You will join Commercial Supply, working closely with the Director, Commercial Supply, and with a dotted line to the UK leadership team. Your role will connect you with Alliance and Country Managers, Finance, Regulatory Affairs, Quality, Global Logistics, production sites, IQVIA and external distribution partners. It is a collaborative, high-impact environment where your work will directly support service excellence and product availability in the UK.
Keep medicines moving, shape smarter supply decisions, and help ensure patients across the UK can access the LEO Pharma products they need.
Join LEO Pharma, a global leader in medical dermatology, as we go beyond the skin to make a lasting impact. Our innovative approach sets us apart. We are dedicated to leaving a legacy that positively impacts patients, colleagues, and our planet. At LEO Pharma, we believe in the power of individuals to drive change. Our flat organizational structure empowers you to make a visible impact and offers versatile roles for professional growth. We value diversity and welcome applications from all qualified candidates, recognizing that our different perspectives, backgrounds, and attitudes enable us to make the best decisions. Join our passionate team at LEO Pharma and be yourself as we work together to make a difference.
Supply Chain & Customer Relations Manager employer: LEO Pharma
LEO Pharma is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to make a meaningful impact in the field of dermatology. With a strong focus on professional development, you will have access to numerous growth opportunities while working alongside passionate colleagues dedicated to improving patient outcomes across Kent, Sussex, and Surrey. The company's commitment to employee well-being and its supportive environment make it an ideal place for those looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain & Customer Relations Manager
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Supply Chain & Customer Relations Manager
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Supply Chain & Customer Relations Manager in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at LEO Pharma. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at LEO Pharma
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at LEO Pharma and demonstrate your readiness to engage with their systems right away.
