Standby Operations Admin in Cardiff

When you join Lenvi, you’ll benefit from:

• 29 days’ annual leave plus bank holidays, with the option to buy more.
• Up to 10% pension matching to help you save for the future.
• A flexible benefits allowance you can use on extras such as tech, travel insurance, private medical cover, additional life assurance, holiday purchase, and employee discounts and cashback.
• Access to a health and wellbeing platform with counselling, legal advice and wellbeing support.
• Two paid volunteering days each year.
• Learning and development opportunities to support your growth.
• A Value Bonus scheme recognising colleagues who go above and beyond.
• Discretionary bonus opportunities.

The Role

This role will see you support our standby servicing arrangements, ensuring loan portfolios can be seamlessly administered if a client or primary servicer faces disruption. This role is essential in maintaining continuity across both securitised and non-securitised loan portfolios. The position focuses on the administration, data validation, processing, and workflow management involved in onboarding, servicing readiness, and contingency events. You will play a key role in ensuring accurate, compliant, and timely delivery of our standby processes, while contributing to process improvement and operational assurance.

What you will be doing:

• Support standby servicing activity across client portfolios and related operational processes.
• Maintain accurate portfolio, account, and servicing data across our core systems.
• Support the onboarding of new standby clients and the setup of specific portfolio requirements.
• Complete readiness tasks to support seamless portfolio transitions and servicing continuity.
• Maintain runbooks, procedures, and contingency documentation to ensure high levels of operational readiness.
• Carry out data checks, reconciliations, and validation activity to maintain integrity.
• Work collaboratively with internal teams to resolve issues and support high-quality service delivery.
• Support testing, scenario planning, and other readiness activities to ensure we are always prepared.
• Support standby activation activity during incidents or contingency events.
• Identify, elevate, and help address potential risks or control gaps.
• Follow all regulatory, control, and data protection requirements in daily activity.
• Support process improvement initiatives to strengthen our standby operations.
• Produce readiness, performance, and operational reporting as required.
• Maintain accurate, complete, and auditable operational records.

What we are looking for from you:

• Experience in financial services operations, loan servicing, or a similar regulated administrative environment.
• The ability to manage, validate, and maintain accurate data across multiple systems.
• Experience following controlled processes with a meticulous focus on accuracy and compliance.
• Proven ability to manage priorities in a structured and time-sensitive environment.
• An ability to follow documented procedures and a proactive approach to supporting process improvements.
• Clear communication skills, with the ability to work effectively across operational, technical, and client teams.
• Confidence using workflow systems, spreadsheets, and operational platforms.
• An awareness of risk, control, and operational resilience requirements.
• An understanding of loan servicing, portfolio administration, or financial products (desirable).
• An understanding of regulatory and data protection requirements (desirable).
• The ability to remain effective, calm, and professional during incidents and time-critical activity.
• A ‘can-do’ attitude; able to work independently while contributing as part of a wider team.

Our Diversity Statement

At Lenvi, we encourage individuals from all walks of life, without exception, to join our team. We know diversity fuels innovation and creativity, so we welcome applications from anyone, with any background.