At a Glance
- Tasks: Help customers navigate their property ownership journey with expert advice and support.
- Company: Lenvi, a leading provider of loan management platforms in the UK.
- Benefits: 29 days annual leave, flexible benefits, and a supportive team culture.
- Other info: Flexible working options and opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Lenvi is one of the UK’s leading providers of loan management platforms for the financial services sector. Our technology and expertise help lenders solve complex challenges, from attracting and retaining customers to managing risk and improving efficiency. We are redefining the future of lending through innovative technology, deep industry expertise, and customer centric solutions.
About the Role
Based right in the heart of Cardiff, you’ll be part of a friendly, customer-focused team helping people through key moments in their property ownership journey. Think of yourself as their go-to expert, someone who listens, solves problems, and makes things simple. From answering questions about loans to guiding customers through important updates, you’ll be at the centre of it all.
What your working week looks like
- Office days: Tuesday, Wednesday, Thursday
- Work from home: Monday & Friday
- Shift patterns:
- Monday–Friday: 8am–8pm (rotational shifts)
- Saturday: 9am–1pm
- Sundays & Bank Holidays: closed
What You’ll Be Doing
- Chat with customers via phone and email, answering queries about loans, payments, and account updates
- Help with settlement quotes, correspondence, and personal detail amendments
- Deliver fair, clear, and compliant solutions every time
- Spot ways to improve processes and share your ideas
- Stay on top of quality standards and performance goals
- Work within guidelines while always putting the customer first
What We’re Looking For
- Experience in customer service (financial services is a bonus!)
- Confident communicator—whether on the phone or in writing
- Quick learner who can grasp detailed information fast
- Natural problem-solver with a customer-first mindset
- Able to juggle priorities in a busy environment
- Positive, proactive, and self-motivated
Why You’ll Love It Here
- A supportive team that celebrates wins together
- A role where you can make a real difference to customers’ lives
- Opportunity to grow, learn, and develop your career
- Flexibility to balance office collaboration with home comfort
When you join Lenvi, you’ll benefit from:
- 29 days’ annual leave plus bank holidays, with the option to buy more
- Up to 10% pension matching to help you save for the future
- A flexible benefits allowance you can use on extras such as tech, travel insurance, private medical cover, additional life assurance, holiday purchase, and employee discounts and cashback
- Access to a health and wellbeing platform with counseling, legal advice and wellbeing support
- Two paid volunteering days each year
- Learning and development opportunities to support your growth
- A Value Bonus scheme recognising colleagues who go above and beyond
- Discretionary bonus opportunities
- An employee referral scheme
Ready to take the next step? If you love helping people and thrive in a fast-paced environment, we’d love to hear from you. Apply now and start your journey with us!
Customer Service Agent in Cardiff employer: Lenvi
Lenvi is an exceptional employer located in the vibrant heart of Cardiff, offering a supportive and collaborative work environment where employees can truly make a difference in customers' lives. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package including generous annual leave and wellness support, Lenvi fosters a culture of recognition and development that empowers its team members to thrive both personally and professionally.
