About us
Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
We are looking for a warm, professional, and highly organized Spa Receptionist to join our team. This role is perfect for someone who is passionate about the beauty and wellness industry, thrives in a customer-focused environment, and can seamlessly handle both front-desk and administrative duties.
Key Responsibilities:
- Provide an exceptional customer service, warmly welcoming all guests/members and non-members to the spa
- Be knowledgeable about our services, treatments and products. Able to offer advice and recommendations
- Maintain the cleanliness of the spa reception area, look after retail displays and promotional sites within the Club
- Input rosters onto the booking system and manage the appointments effectively to ensure maximum revenue and booking efficiency
- Work closely with the therapist team to ensure in house products and retail stock levels are maintained. Carry out monthly stock takes and receive deliveries.
- Ensure agreed standards of opening/closing the Spa are adhered to, including banking accuracy
- Handle client feedback and any complaints in a professional and timely manner in line with company procedure
- Achieve retail targets
- Handle enquiries, take bookings, warmly welcome customers, process payments and handle the daily operations of a busy Spa flawlessly
What we’re looking for:
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
- Experience in a fast paced, luxury guest environment
- Computer literate with preferred experience using Premier software
- Excellent communication skills with the ability to talk comfortably to all members, guests, colleagues and management
- Ability to multi task and perform under pressure with a great eye for detail
- Flexibility to work shifts, including evenings and weekends
What's in it for you?
- Holidays based on hours worked
- Free parking onsite
- Free meals per shift
- Refer a Friend incentive
- Eligible to participate in Elite Performers; our Recognition & Reward scheme
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Spa Receptionist in Teddington employer: Lensbury Ltd.
Lensbury Ltd. offers a supportive work environment with excellent training and development opportunities, including fully funded apprenticeship programs. Employees enjoy benefits such as free meals during shifts, discounts at the hotel and across affiliated properties, and access to leisure facilities. The company prioritizes employee wellbeing with an Employee Assistance Program available for staff and their families.
