The Lensbury in Teddington is seeking a Member Relations Manager to lead the Members' Reception and ensure a warm, professional welcome for all visitors. You will support day-to-day operations, develop the Reception team, and manage member feedback and disputes in line with club policies.
Working closely with departments across Fitness, Spa, Hotel, F&B and Membership, you will oversee payments, till reconciliation and rotas, while coaching staff to deliver consistently high service and
Member Experience Lead in Teddington employer: Lensbury Ltd.
Lensbury Ltd. offers a supportive work environment with excellent training and development opportunities, including fully funded apprenticeship programs. Employees enjoy benefits such as free meals during shifts, discounts at the hotel and across affiliated properties, and access to leisure facilities. The company prioritizes employee wellbeing with an Employee Assistance Program available for staff and their families.
